Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
NICKEITA HAYES

NICKEITA HAYES

Charlotte,NC

Summary

Results-oriented professional with a proven track record in mobile notary services, administrative support, and mortgage underwriting. Skilled in resolving discrepancies, providing prompt and accurate services, and maintaining up-to-date knowledge of industry regulations. Proficient in research, document management, and deadline management. Known for attention to detail, strong organizational skills, and ability to meet customer needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

TITLE COORDINATOR (CONTRACTOR)

Performance Food Group
02.2024 - 10.2024
  • Maintain a digital and physical records management system for titles
  • Organize titles received and log/track status in an MS Excel spreadsheet
  • Pivot charts with updated information
  • Participant in meetings to give process reports and updates on title's activities
  • Comply with company auditing policies
  • Utilized problem-solving skills to resolve complex title issues quickly and efficiently
  • Managed multiple title orders simultaneously while meeting tight deadlines

MOBILE NOTARY AGENT

Ink n Pen Notary
08.2017 - 08.2024
  • Resolved discrepancies between signed documents and original paperwork
  • Traveled to various locations to provide mobile notary services
  • Scheduled appointments with in-house or outside mobile notary to accommodate signing with clients
  • Successfully administered oaths, took acknowledgments and verified signatures for Notary documents
  • Provided prompt, accurate and professional mobile notary services to clients

ADMINISTRATIVE ASSISTANT

Bakers Home For Adults
10.2013 - 06.2017
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines
  • Conducted research on various topics as requested by management
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing documentation review, file management, local filing requirements knowledge, document retrieval surveys agendas, taking minutes, and maintaining records
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner

MORTGAGE UNDERWRITER

SunTrust Bank
06.2012 - 10.2013
  • Requested additional information for applications and documents when necessary
  • Maintained up-to-date knowledge of changing lending regulations and guidelines
  • Analyzed borrower information such as income, assets, liabilities, and credit history to make decisions on loan approval or denial
  • Maintained current knowledge of industry trends related to mortgage products, underwriting standards and regulatory changes

CONSUMER REWRITE SPECIALIST

SunTrust Banks Inc
05.2011 - 06.2012
  • Developed and implemented specialized procedures for customer service operations
  • Conducted regular meetings with staff to review progress and address any concerns
  • Analyzed customer needs and recommended appropriate products or services
  • Maintained positive working relationship with fellow staff and management
  • Handle in bound and out bound calls for potential rewrite candidates(auto modifications) to reduce payments
  • Review accounts on CMS (collections) and ALS system for qualifications and used depreciation model
  • Developed specialized skills in customer service and client relations

Education

PSYCHOLOGY -

South University
Glen Allen

Skills

  • Research abilities
  • Document Management
  • Legal Document Preparation
  • Deadline Management
  • Document Review
  • File Management
  • Local filing requirements knowledge
  • Document retrieval
  • Time management
  • Customer Service
  • Critical Thinking
  • Attention to detail
  • Skills management

Certification

Notary License

Timeline

TITLE COORDINATOR (CONTRACTOR)

Performance Food Group
02.2024 - 10.2024

MOBILE NOTARY AGENT

Ink n Pen Notary
08.2017 - 08.2024

ADMINISTRATIVE ASSISTANT

Bakers Home For Adults
10.2013 - 06.2017

MORTGAGE UNDERWRITER

SunTrust Bank
06.2012 - 10.2013

CONSUMER REWRITE SPECIALIST

SunTrust Banks Inc
05.2011 - 06.2012
Notary License

PSYCHOLOGY -

South University
NICKEITA HAYES