NICKELL HINTON
Santa Clarita,CA
Summary
Hard working and reliable certified medical assistant motivated by providing exceptional patient care and helping the community seeking to obtain a position as a/an [job title] with [company], allowing me to utilize my excellent customer service prowess, organizational skills, and innovative thinking
Overview
9
9
years of professional experience
Work History
Customer Support Representative
Housing Is Key
Las Vegas, NV
09.2021 - 10.2022
- Solved customer challenges and pain points immediately and effectively via phone, email, live chat, tickets, etc
- Provided exceptional customer service to internal and external customers, resolving inquiries in a timely manner
- Developed strong relationships with customers by providing helpful advice and support
- Maintained accurate records of customer interactions using CRM software systems
- Tracked customer feedback trends to improve the overall customer experience
Medical Assistant Extern
Dr. Sabita
Malla, MD
07.2019 - 09.2019
- Completed 180- hour hands-on clinical externship: Charting, roomed patients, vital signs, obtained medical history, injections, specimen collection, tray set ups, EKGs, billing & coding, and patient education
- Mastered front office duties: phone triage, scheduling appointments, handled referrals, verified insurance and pre-authorizations, and faxed medical records
Life Skill Coach
Start Fresh ILS
, US
03.2015 - 04.2017
- Provides excellent customer service by greeting, answering questions, providing information, and engaging in the resolution of concerns
- Guides adults with developmental disabilities on basic living skills that will help lead to overall improvement in their daily functioning
- Skillfully teach life skills, mobility, and provides job training at various locations in the community
Caretaker
Bell Health Care
, US
10.2013 - 01.2015
- Exceeded ability to multitask and the ability to prioritize tasks according to order of importance
- Assisted with recreational activities for patients, served food to staff and patients, and maintained a sanitary work and living environment
Education
Associate of Science - Behavioral Sciences
Pasadena City College
Pasadena, CA06-2024
CERTIFIED MEDICAL ASSISTANT -
Charter College
Santa Clarita, CA01.2009
Bachelor of Arts - Political Science
University of California, Los Angeles
Los Angeles, CASkills
- Analytical skills
- Communication skills
- Computer Skills
- Leadership skills
References
References available upon request
Timeline
Customer Support Representative
Housing Is Key
09.2021 - 10.2022
Medical Assistant Extern
Dr. Sabita
07.2019 - 09.2019
Life Skill Coach
Start Fresh ILS
03.2015 - 04.2017
Caretaker
Bell Health Care
10.2013 - 01.2015
Associate of Science - Behavioral Sciences
Pasadena City College
CERTIFIED MEDICAL ASSISTANT -
Charter College
Bachelor of Arts - Political Science
University of California, Los Angeles