Cordelia Henderson
Grand Prairie
Summary
Hardworking and reliable Customer Care Healthcare Representative focused on going above and beyond to support team and serve customers. Trained in many task and offers top-notch skills. Motivated to continue to learn and grow as a healthcare professional. Also a skilled team player with strong background in diverse environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
14
14
years of professional experience
Work History
Customer Support Representative
Pharmerica/BrightSpring Health
12.2017 - Current
- Receives inbound calls from customers/facilities in regards to inquires about medications and status, refill request, billing, operational, clinical, and/or client services
- CRM Database, AS400 for documentation of call in real time
- Works with other departments to resolve customer issues
- Resolve inquires, problem solve, escalate complaints that can't be resolved
- HIPAA Verification, insurance verification, billing, adjudication, prior authorization through carriers(commercial plans, Medicaid, Medicare, workers' comp)
- Any other task as assigned
Pharmacy Technician Trainee/CSR
DFW Wellness Pharmacy
06.2015 - 10.2017
- Assist with prior-authorizations for specialty dermatology(ICD-10, covermymeds.com, follow-up with provider and insurance for any additional information)
- Outbound/Inbound calls to assist with medication status, refills, data entry, insurance verification and processing
- Packaging/label to ship medications
- HIPAA Verification
- Check-In medication drug order for pharmacy from outside vendors(AmerisourceBergen, Uline, Cardinal)
- Pull, count, fill, and label prescription drug orders for RPH to verify for delivery
Pharmacy Technician Trainee
CVS Pharmacy
08.2014 - 06.2015
- Inbound/outbound calls to patients, insurance and providers
- RxConnect for medication management, data entry, and processing
- Insurance verification
- HIPAA Verification
- Sorting pills, reviewing medication side effects, creating labels, greeting customers and ringing up purchases by drive-through or in-store pick up
Cashier/Pharmacy Associate
Walmart
05.2011 - 06.2014
- Pharmaceutical care/healthcare to customers, accurately dispensing prescription orders, organizing, labeling and stocking shelves while keeping them well maintained
- Cashier work when ringing out customers prescription orders
- Maintain confidential PHI information, HIPAA verification, controlled medication documentation and any other required information
Education
Associate of Arts -
Tarrant County College
Arlington, TxHigh School Diploma -
Arlington High School
Arlington, TxSkills
- Inbound call answering
- Organization and recordkeeping
- Customer service excellence
- Problem-solving
- Optimize system performance
- Support end-users
- Shipping and receiving understanding
- Analytical Skills
- Soft skills
- Adaptability
- Conflict Resolution
- Time Management
- Effective Commuincation
Timeline
Customer Support Representative
Pharmerica/BrightSpring Health
12.2017 - Current
Pharmacy Technician Trainee/CSR
DFW Wellness Pharmacy
06.2015 - 10.2017
Pharmacy Technician Trainee
CVS Pharmacy
08.2014 - 06.2015
Cashier/Pharmacy Associate
Walmart
05.2011 - 06.2014
High School Diploma -
Arlington High School
Associate of Arts -
Tarrant County College
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