Summary
Overview
Work History
Education
Skills
Selected Projects Initiatives
Certification
Websites
Languages
Timeline
Generic

Nickesha Turner

Malden,MA

Summary

Dynamic and results-driven healthcare leader with 8+ years of experience at Mass General Brigham, specializing in operational excellence, strategic transformation, and health equity initiatives. Holds a Master of Science in Healthcare Administration and certifications in Lean Six Sigma and HCUP Data Use. Skilled in project management, stakeholder engagement, and using data to reduce disparities, improve patient outcomes, and drive quality improvement. Passionate about advancing equitable healthcare delivery through collaborative innovation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Practice Assistant

Massachusetts General Brigham
12.2016 - Current
  • Spearhead workflow enhancements to improve efficiency and collaboration across multidisciplinary teams.
  • Lead the development of inclusive onboarding and training materials, improving staff preparedness and patient-centered service.
  • Collaborate with department leadership on quality improvement projects aligned with institutional and equity goals.
  • Manage high-volume scheduling to optimize imaging access and compliance with regulatory standards.
  • Reduce patient wait times and streamline operations through effective task delegation and process improvement.
  • Support initiatives aimed at increasing access and removing service barriers for patients from racially and socioeconomically marginalized backgrounds.

Personal Trainer

YMCA of Greater Boston
01.2016 - 02.2017
  • Designed personalized fitness programs based on assessments of individual goals and physical abilities.
  • Promoted a safe and inclusive environment, leading one-on-one training with members of all backgrounds.
  • Increased membership enrollment by 20% through innovative outreach and engagement techniques.
  • Increased client retention through consistent communication, motivation, and support.
  • Maintained up-to-date knowledge of fitness trends and certifications to provide clients with cutting-edge training techniques.

Sales Representative

Sears Holdings Corporation
07.2009 - 08.2015
  • Delivered outstanding customer service, building strong rapport and driving customer loyalty.
  • Trained and mentored new team members, improving team efficiency and sales performance.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Maintained current knowledge of evolving changes in marketplace.

Education

Master of Science - Healthcare Administration

Suffolk University
Boston, MA
05.2025

Bachelor of Science - Exercise and Health Science

University of Massachusetts Boston
Boston, MA
05.2016

Skills

  • Staff Training & Development
  • Talent & Workforce Engagement
  • Program & Project Management
  • Onboarding & Compliance
  • Performance Improvement
  • Leadership Development Support
  • DEI & Employee Well-being Integration
  • Cross-functional Collaboration
  • Digital Learning Tools (Zoom, Teams, SharePoint)t
  • EMR (Epic)
  • Microsoft Office Suite

Selected Projects Initiatives

  • Capstone Project: Investigating Delays in Autism Diagnosis, Analyzed systemic barriers contributing to delayed autism diagnosis, particularly among underserved populations. Provided recommendations to improve early intervention through policy change and care coordination.
  • Presentation: Wired for Wellness: The Digital Disruption of Mental Health, Explored digital health tools as a means to improve access to mental health services, focusing on implementation in marginalized communities.

Certification

  • Lean Six Sigma Yellow Belt – Applied to healthcare operations and quality initiatives
  • HCUP Data Use Agreement Training – Skilled in managing complex health utilization data for analysis
  • ASCM Certified Personal Trainer

Languages

Jamaican Creole (Patois)
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Practice Assistant

Massachusetts General Brigham
12.2016 - Current

Personal Trainer

YMCA of Greater Boston
01.2016 - 02.2017

Sales Representative

Sears Holdings Corporation
07.2009 - 08.2015

Bachelor of Science - Exercise and Health Science

University of Massachusetts Boston

Master of Science - Healthcare Administration

Suffolk University

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Nickesha Turner