Microsoft Suite
Nicholas Gauthier
Novato,California
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Summary
Dynamic individual with hands-on experience in operations, marketing and sales with a talent for navigating challenges. Brings strong problem solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Operations General Manager
Sikka.ai
06.2023 - Current
- Spearheaded the transition from an in-house CRM system to HubSpot.
- Produced sales documentation and standardized procedures to ensure optimal sales experiences.
- Personally managed key client accounts to guarantee flawless onboarding and client satisfaction.
- Contributed to developing marketing strategies and setting OKRs.
- Improved product configurations, service offerings, and pricing models.
- Compiled company financial reports, formulated budgets, and created forecasts.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
Chief Operating Officer
Chrisad
10.2014 - 12.2022
- Responsible for 75 employees, more than 1,500 clients, resulting in 13 years of financial and operational success.
- Guided all sales and operations teams to surpass financial and operational targets.
- Collaborated with key accounts achieving an average client growth rate of over 20% annually.
- Established sales processes and systems to effectively nurture leads, increase conversion rates, and maintain excellent client engagement.
- Created and monitored key performance indicators (KPIs) for every position.
- Strategically directed the Sales, Client Services, Analytical, Design, Digital, and IT Departments.
- Developed and managed an internal database to boost performance and productivity across all departments.
- Prepared company financial reports, budgets, and managed profit and loss (P&L).
Director of Client Services
Chrisad
01.2009 - 10.2014
- Managed oversight of Creative and Digital departments in addition to Sales and Customer Service.
- Forecast potential new clients and related management fees to meet business goals.
- Guided clients through new services or product integrations and resolved problems.
- Addressed client complaints, concerns and requests and coordinated inter-departmental resolutions.
- Coordinated strategies for new business development through identification of potential clients, relationship building and business solicitation.
Senior Client Services Manager
Chrisad
11.2006 - 01.2009
- Oversaw daily client activity to monitor service delivery and implement improvement initiatives.
- Analyzed daily and monthly department performance and provided feedback to improve performance.
- Managed coordination of client services and emergent scheduling issues.
- Built strong, resilient team by finding and onboarding highly qualified candidates for key positions.
- Developed advertising campaigns or sales promotions to increase brand awareness.
- Mitigated dissatisfaction through prompt resolution of client complaints or concerns.
- Managed customer experiences with a close eye on team interactions, touchpoints, and methods of engagement.
Education
Bachelors - Broadcast Electronic Communication Arts
01.2004
Skills
- Microsoft Suite
- Google Programs
- Digital Communication and Project Management Platforms
- Adobe Suite
- CRM
- Analytics Programs such as Tableau
- Power BI
- Excel
- Organizational development
- Innovation management
- Operations management
- Cross-functional team leadership
- Sales
- Branding
- Team building
- Staff training and development
- Service quality improvement
- Recruitment
- Facility management
- Negotiation skills
- Relationship building
- Team oversight
- Organizational restructure and change
- Leadership
- Change implementation
- Communication skills
- Effective leader
Certification
- Six Sigma – Green Belt Certified, Completed
- Black Belt Certification, In process
Accomplishments
- Sustained 52 consecutive quarters of revenue and profit growth.
- Exemplified leadership skills in building multiple strategic partnerships leading to a growth of 22% in client base.
- Increased profit margin more than 10% while consistently growing the business by an average of 5% each quarter.
- Expanded Chrisad into five new countries.
- Created analytics division from scratch to provide industry defining statistics and delivered record shattering sales revenue to clients.
- Established a recruiting division responsible for hiring industry experienced staff on our client’s behalf.
- Developed and created all sales and marketing collateral resulting in 10x more leads.
- Built key distribution channels leading to a significant increase in new business targets.
- Key strategist in developing the largest worldwide dental patient studies that became a blueprint for patient retention in the industry.
- Created three strategic partnerships resulting in an average of over $1.8 million in recurring sales per year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Activities
Advisor, Annual Internship Partnership with Northwestern University MBA Program for over ten years with Chrisad.
Software
Google Suite
Adobe Suite
Hubspot
Sales Force
AI platforms
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Operations General Manager - Sikka.ai
06.2023 - Current
Chief Operating Officer - Chrisad
10.2014 - 12.2022
Director of Client Services - Chrisad
01.2009 - 10.2014
Senior Client Services Manager - Chrisad
11.2006 - 01.2009
San Francisco State University - Bachelors, Broadcast Electronic Communication Arts