Nicki Black
Friday Harbor,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
WSF Ferry Terminal
Anchor Management Group
Friday Harbor, WA
08.2021 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Grocery Team Member
Valmark Inc.
Friday Harbor, WA
09.2018 - 04.2023
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Operated forklift, flatbed and hand jack to receive, rotate and replenish products.
- Recommended, selected and located merchandise based on customer desires.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
Equipment Operator
Black Family Enterprises
Friday Harbor, WA
03.2011 - 09.2019
- Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
- Tilling soil with tractors and other farm machinery to prepare for planting.
- Repaired buildings, fences and other pertinent structures to keep animals properly contained.
- Observed and listened to machinery operation to detect equipment malfunctions.
- Completed harvesting activities using harvesters, tractors and other heavy equipment.
- Cared for livestock by regularly feeding and watering animals.
Education
High School Diploma -
Friday Harbor High School
Friday Harbor, WA04-1995
Skills
- Teamwork and Collaboration
- Time Management
- Clear Communication
- Heavy Equipment Operation
- Tractor Operation and Safety
- Customer Assistance
- Decision-Making
Timeline
WSF Ferry Terminal
Anchor Management Group
08.2021 - 10.2023
Grocery Team Member
Valmark Inc.
09.2018 - 04.2023
Equipment Operator
Black Family Enterprises
03.2011 - 09.2019
High School Diploma -
Friday Harbor High School
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