Nicki Easton-Spears
Crete,IL
Summary
Detail-oriented professional with over 20 years of experience in the disability claims process. Skilled in verbal communication and data verification, ensuring timely wage loss payments and positive claimant interactions. Committed to achieving operational efficiency and successful return-to-work outcomes.
Dedicated professional with extensive experience in the disability claims process. Skilled in customer support and report writing, consistently ensuring timely resolutions and clear communication with claimants and providers. Committed to enhancing operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Workers Compensation Claims Examiner
United States Department of Labor
Chicago, IL
06.2004 - 09.2025
- Conducted thorough assessments and determinations of initial claims for federal workers' compensation benefits, ensuring timely and accurate resolutions.
- Executed claims processing to ensure timely wage loss payments for eligible individuals.
- Achieved successful return-to-work outcomes by effectively collaborating with treating physicians to obtain necessary workability reports. Secured job offers from employing agencies that matched claimants' restrictions. Facilitated referrals to vocational rehabilitation specialists when employers could not fulfill limited duty accommodations.
- Reviewed and verified medical authorization requests submitted by providers to maintain operational efficiency.
- Engaged with claimants daily via phone and written correspondence to ensure clear and respectful communication.
Education
High School Diploma -
Rich East Campus High School
Park Forest, ILSkills
- Claims processing
- Verbal communication
- Data verification
- Disability claims process
- Microsoft Office
- Microsoft Teams
- Customer Support/Customer Service
- Billing issue inquiries
- Report Writing
Certification
Food Handler Certification(2025)
Timeline
Workers Compensation Claims Examiner
United States Department of Labor
06.2004 - 09.2025
High School Diploma -
Rich East Campus High School