Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

NICKI GRIFFIN

Alexandria,MN

Summary

Results-oriented program and project manager with over 9 years of experience in the non-profit sector. Adept at leading cross-functional teams, managing complex initiatives, and delivering data-driven solutions that address community needs and drive lasting impact. Seeking opportunities to apply skills in innovation, leadership, and problem-solving to make a meaningful difference.

Overview

11
11
years of professional experience

Work History

Project Initiatives Manager

Ampact
01.2020 - Current
  • Spearheaded the development of a Microsoft Planner-based tracking system, improving team task efficiency by 30% and enhancing overall project visibility
  • Led multiple cross-functional teams to design and execute training programs for staff and members, resulting in a 20% increase in training compliance
  • Developed inclusive policies and manuals that simplified member interactions, reducing customer complaints by 15%
  • Delivered timely project updates to stakeholders, enhancing communication and ensuring alignment with strategic objectives
  • Conducted data analysis to inform project decisions, leading to more accurate resource allocation and better member outcomes
  • Managed yearly project planning, proactively aligning resources and team goals with the organization's long-term strategy

Lead Program Manager

Ampact
01.2018 - 01.2020
  • Supervised a team of staff members and onboarded 75+ program participants, achieving a 95% retention rate across multiple program cycles
  • Built strong partnerships with site directors, ensuring compliance and effective program delivery at 25+ partner sites
  • Drove professional development for staff, implementing a new training system that increased employee satisfaction and retention by 40%

Program Manager

Ampact
01.2018 - 01.2020
  • Managed performance, coaching, and support for up to 75 members, achieving the highest retention rate in the organization for two consecutive years
  • Collaborated with site supervisors and internal coaches to ensure program fidelity, full caseloads, and compliance with service dosage requirements
  • Conducted data analysis to optimize student impact and improve service delivery, contributing to a 10% increase in student success
  • Facilitated site visits and quarterly reviews to ensure continuous improvement in program execution

General Manager

Payless ShoeSource
01.2014 - 01.2015
  • Led a team to achieve the #1 sales increase in the tri-state area, exceeding targets by 25%
  • Improved store profitability by implementing customer-focused sales strategies and efficient inventory management
  • Managed recruitment, training, and performance evaluations, enhancing team productivity by 30%
  • Analyzed market trends and sales data, making informed decisions that boosted revenue by 25%

Education

Certificate in Professional Project Management -

UNIVERSITY OF ST. THOMAS
01.2020

Bachelor Degree - Psychology

ST. CLOUD STATE UNIVERSITY
01.2011

Skills

  • Project Management Expertise
  • Strategic Planning
  • Staff Management
  • Data-Influenced Strategy Development
  • Effective Stakeholder Communication
  • Innovative Problem Solving
  • Effective Partnership Management
  • Skill Enhancement

References

  • Nicholas Abraham, 715-225-2299, Program Initiatives Manager - Ampact
  • Athena Hartley, 218-213-5081, Program Manager - Ampact

Volunteer Experience

  • Troop Leader, Girl Scout Troop 982, I have led Troop 982 since my daughter was in Kindergarten (Currently in 3rd grade) - I manage meetings, events, product sales, and trips.
  • Member, Central Lakes Remote Workers Society, I support this group with events, attend other events on the group's behalf, and attend regular social hours.

Timeline

Project Initiatives Manager

Ampact
01.2020 - Current

Lead Program Manager

Ampact
01.2018 - 01.2020

Program Manager

Ampact
01.2018 - 01.2020

General Manager

Payless ShoeSource
01.2014 - 01.2015

Certificate in Professional Project Management -

UNIVERSITY OF ST. THOMAS

Bachelor Degree - Psychology

ST. CLOUD STATE UNIVERSITY

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