Summary
Overview
Work History
Education
Skills
Skill Profile
Timeline
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Nicki Harrell

Seattle,WA

Summary

Dynamic healthcare professional with extensive experience at Swedish Medical Group, excelling in clinical leadership and patient care coordination. Proven ability to enhance operational efficiency and ensure compliance with safety protocols. Highly dependable with strong conflict resolution skills and proficient in Epic for medical records management.

Overview

21
21
years of professional experience

Work History

Clinic Supervisor

Swedish Medical Group
Seattle, WA
03.2021 - Current
  • Supervised medical staff in providing quality patient care services and ensured adherence to safety protocols.
  • Monitored inventory levels of supplies and equipment, ordering additional items as needed.
  • Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
  • Participated in regular meetings with senior leadership team members to discuss progress towards organizational goals.
  • Implemented strategies to improve efficiency across all clinical departments.

Patient Care Coordinator

Swedish Medical Group
09.2015 - 03.2021
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.

Patient Services Representative

Swedish Medical Group
08.2011 - 09.2015
  • Answer multi line phones, looking up patient appointments in epic.
  • Medical records and insurance verification
  • Assisted with patient registration, insurance verification, and appointment scheduling.
  • Entered new patient demographics into database system accurately and efficiently.
  • Maintained confidentiality of all patient information according to HIPAA regulations.

Lead

Starbucks (Sabey Corp.)
02.2006 - 08.2011
  • Make handcrafted beverages, taking drink, food orders and register. Opening and Closing store, in charge of all cash handling during my shift, and delegating task to other co-worker
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.

Asst. Teacher

The Giddens School
01.2004 - 01.2006
  • Worked with toddler and preschool children ages 2-3, assisted lead teacher with Curriculum, and practiced positive guidance techniques.
  • Helped maintain a safe and orderly learning environment.
  • Evaluated student work using established criteria.

Education

Certificate of completion -

The Giddens School
Seattle, WA
01.2005

Diploma - Basic Studies

Franklin High School
Seattle, WA
01.2003

Skills

  • Able to learn quickly
  • Work well in groups
  • Work independently
  • Typing 50 WPM
  • Use multi-line phones
  • Knowledgeable in Word
  • Knowledgeable in Excel
  • Knowledgeable in Windows 95
  • Knowledgeable in Windows 98
  • Knowledgeable in Windows XP
  • Knowledgeable in Windows Vista Home
  • Knowledgeable in Adobe Photoshop
  • Knowledgeable in PowerPoint
  • Knowledgeable in Epic
  • Knowledgeable in Outlook
  • Highly dependable
  • Excellent at multi-tasking
  • Staff supervision
  • Healthcare administration
  • Time management
  • Conflict resolution
  • Customer service
  • Clinical leadership
  • Medical records management

Skill Profile

  • Able to learn quickly and can work well in groups or independently
  • Typing avg. 50 WPM
  • Able to use multi-line phones
  • Knowledgeable in word, excel, windows 95/98/xp/vista home/adobe Photoshop/power point/Epic/outlook
  • Highly dependable, excellent at multi-tasking

Timeline

Clinic Supervisor

Swedish Medical Group
03.2021 - Current

Patient Care Coordinator

Swedish Medical Group
09.2015 - 03.2021

Patient Services Representative

Swedish Medical Group
08.2011 - 09.2015

Lead

Starbucks (Sabey Corp.)
02.2006 - 08.2011

Asst. Teacher

The Giddens School
01.2004 - 01.2006

Certificate of completion -

The Giddens School

Diploma - Basic Studies

Franklin High School

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Nicki Harrell