Marielos Duenas
Downey,CA
Summary
Experienced customer service professional with exceptional communication skills. Proactive listener, problem solver, and adept at handling high stress situations. Well suited for dynamic and fast paced environments. Approachable, empathetic, and skilled in de-escalating difficult situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
AME Medical Group
05.2022 - Current
- Oversees clinical staff in assigned areas, and assists department management in implementation of the day to day activities and processes
- Handled over 50 calls per day and took over the Spanish calls to help the calling center
- Worked on referrals/authorizations with the referral coordinator
- Reached out to insurance companies and patients in regards to authorization status and inquiries
- Resolves patient/family issues in the absence of the practice manager over the phone and in person
- Monitored and recorded an average of 40 patients per day (e.g
- Obtained patients’ vital signs by visual and auditory measures, triaged and assessed their medical condition and prepared them for medical treatment by physicians and nurses)
- Contacted patients for appointment reminders
- Recorded patient history
- Updated care plans
- Assisted with charting
- Electronically ordered lab, x-ray, and medical supplies as directed.
Shift Supervisor
Forever 21
11.2017 - 07.2021
- Used strong verbal and nonverbal communication skills with the team to exceed sales results
- Interacted with customers, providing a high level of customer service
- Trained, developed and mentored employees to improve individual and team performance
- Handled money, and processed payments at the registers
- Handled difficult customer situations to take burden off team members and maintain customer loyalty
- Stayed closely connected with floor operations by engaging with customers and offering assistance.
Education
College Degree - Medical Assistant
Community Based Education And Development
Los Angeles, CA11.2021
Skills
- Excellent customer service
- Telephone Etiquette
- Oral and written communication
- Multi-tasker
- Teamwork
- Takes initiative
- Problem solving
- Task prioritization
- Willingness to learn
- EMR Systems
- Patient Care
- Medical Records
- Vital Signs
- Medical Billing
- Insurance Verification
- ICD-10
- CPT Coding
- Medical Terminology
- Medical Scheduling
- Technical support
Certification
CPR/BLS Certification.
NHA Certified Clinical Medical Assistant November 2021 to Present.
Timeline
Clinic Supervisor
AME Medical Group
05.2022 - Current
Shift Supervisor
Forever 21
11.2017 - 07.2021
College Degree - Medical Assistant
Community Based Education And Development
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