Dynamic and detail-oriented professional with experience as a Customer Support Consultant at NaXum Online Marketing Services. Demonstrated critical thinking and problem-solving skills by optimizing customer experiences and driving service improvements. Proven ability to develop impactful presentations and reports, showcasing a commitment to excellence and effective teamwork.
Work History
Customer Support Consultant
NaXum Online Marketing Services
06.2024 - 08.2024
Analyzed problems and worked with teams to develop solutions.
Prepared project presentations and reports to assist senior staff.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Gathered, organized and input information into digital database.
Evaluated customer needs and feedback to drive product and service improvements.
Generated reports detailing findings and recommendations.
Conducted regular reviews of operations and identified areas for improvement.
Maintained database systems to track and analyze operational data.