Summary
Work History
Education
Skills
Interests
Timeline
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Nicki Kirby

Cypress,TX

Summary

Dynamic and detail-oriented professional with experience as a Customer Support Consultant at NaXum Online Marketing Services. Demonstrated critical thinking and problem-solving skills by optimizing customer experiences and driving service improvements. Proven ability to develop impactful presentations and reports, showcasing a commitment to excellence and effective teamwork.

Work History

Customer Support Consultant

NaXum Online Marketing Services
06.2024 - 08.2024
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.

Education

High School Diploma -

Cypress Ranch High School
10700 Fry Rd Cypress TX
05-2026

Skills

  • Critical thinking skills
  • Presentation development
  • Consistent academic excellence
  • Adaptable learner
  • Detail-oriented approach
  • Interpersonal and social skills
  • Creative and innovative
  • Team leadership
  • Individual and group teaching
  • Efficient multitasking
  • Problem solving
  • Organizational skills

Interests

  • Music
  • Cooking
  • Baking
  • Dog Walking
  • Gardening
  • Hiking
  • Participating in cooking contests
  • Animals
  • Fashion and Style
  • Drawing and Painting
  • Geocaching
  • Creative Writing
  • Animal Sitting

Timeline

Customer Support Consultant

NaXum Online Marketing Services
06.2024 - 08.2024

High School Diploma -

Cypress Ranch High School