NICKI PROBST
Pacific,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Food Service Sales
Fox River Dairy
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Assisted customers with product selection by providing detailed information on features and benefits of various products.
Food Service Admin/Customer Support Specialist
Fox River Dairy
09.2019 - 01.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and establishing new follow up procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Provided comprehensive product training for new customers, ensuring smooth onboarding experience.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Performed administrative duties such as data entry, order processing, billing
- Use of inventory software Traverse to place orders and check product availability.
Retail Sales Merchandiser
Fox River Dairy
09.2018 - 08.2019
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed strong customer relationships and loyalty through effective communication.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, and new purchase orders.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with store management to implement promotional events and drive sales growth.
Education
High School Diploma -
Ritenour High
St Louis, MO06.1995
Skills
- Customer relationship management
- Good communication skills
- Customer service
- Telephone etiquette
- Data entry
- Building rapport
- Flexible and adaptable
- Problem resolution
- Attention to detail
- Multitasking
Timeline
Food Service Sales
Fox River Dairy
01.2022 - Current
Food Service Admin/Customer Support Specialist
Fox River Dairy
09.2019 - 01.2022
Retail Sales Merchandiser
Fox River Dairy
09.2018 - 08.2019
High School Diploma -
Ritenour High
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