Nicki Tomaskovic
Director of NRT Department/IT Support Specialist
Fort Myers,FL
Summary
A well organized, detail-oriented leader with over 11 years experience in information technology and the gaming industry. Dedicated professional with strong industry knowledge, who prioritizes goals and works hard to meet deadlines without sacrificing creativity. Recognized for well-developed project management skills, including the ability to leverage computer technology effectively, efficiently solve problems and make decisive decisions, successfully control project costs, and schedule operational tasks that enable project completion in a timely manner. Consistently delivers quality and excellence in workmanship while maintaining a superior safety record.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Director of NRT Department/IT Support Specialist
Accel Entertainment
Chicago, IL
01.2013 - 03.2024
- Created and led the NRT Redemption department, balancing the role of director and IT support technician.
- Responsible for the daily operation of redemption terminals and video gaming systems for various locations throughout the state of Illinois, including the coordination of service calls and dispatching of technicians.
- Supported both field and install technicians in all Illinois regions with diagnostics and troubleshooting when those individuals encountered issues at customer locations.
- Diagnosed problems and repaired component parts and entire systems for gaming equipment.
- Prepared new and repurposed video gaming terminals and redemption equipment for installation.
- Trained and supported service technicians and collectors in need of technical knowledge regarding the maintenance and repair of all gaming devices for the company.
- Provided status updates during outages, documented problems and resolutions, and followed up after problems are resolved.
- Responded to service calls for equipment and machine repairs in a timely matter.
- Performed auditing procedures on slot machines, ATM's, and redemption devices.
- Updated internal documentation records, logs, and tracking information.
- Sought ways to continually improve customer satisfaction and manage difficult customer issues when they arose.
- Responsible for creating and developing the current employee training program for redemption terminals.
Owner and Operator
Tomko Painting Co.
Chicago, IL
01.2003 - 01.2013
- Directed the planning, scheduling, coordinating, and designing of all projects.
- Analyzed all daily operations and made necessary changes to plans to ensure projects ran smoothly, on time, and within budget.
- Managed budgets and forecasts, prepared estimates and bid packages, and conducted sales and collections.
- Hired workers best suited for each job and maintained employee relations.
- Completed all tasks associated with painting in an efficient and professional manner while attending to the proper safety precautions.
General Laborer and Equipment Operator
Hessula Construction Co.
Downers Grove, IL
01.2000 - 01.2003
- Installed and repaired drywall in residential and commercial buildings.
- Performed light carpentry, painting, window installation, frame building, shipping and receiving, plumbing repair, appliance installation, and loading of building supplies.
- Installed electrical wiring and fixtures and performed troubleshooting and repair on existing wiring.
- Operated a forklift, heavy machinery, and a variety of power and hand tools.
- Maintained balance in all situations and frequently carried tools, materials, and equipment weighing up to 80 pounds.
- Completed all necessary paperwork associated with each job.
Skills
Strong working knowledge of Operating System platforms (including Windows XP/Vista, Windows 7 & 10)
Java, C/C
Remote Desktop Knowledge
Exceptional Leadership and Interpersonal Skills
Strong Communication Skills (written, verbal, visual)
Excellent Organizational, Problem Solving, and Multi-Tasking Skills
Strong Knowledge of Industry and Quality Control
Java, C/C
Certification
Forklift/Hi-Low Machinery Certified
References
Available upon request
Timeline
Director of NRT Department/IT Support Specialist
Accel Entertainment
01.2013 - 03.2024
Owner and Operator
Tomko Painting Co.
01.2003 - 01.2013
General Laborer and Equipment Operator
Hessula Construction Co.
01.2000 - 01.2003