Nickie Morris
Berwyn
Summary
Security Account Manager with 1.5 years of specialized account management experience and 3 years of frontline security expertise. Proven ability to lead daily security operations, supervise and develop security teams, manage scheduling and compliance, and cultivate strong client relationships. Recognized for hands-on leadership, unwavering professionalism, and a steadfast commitment to safeguarding people and property. Adept at navigating complex security challenges while ensuring operational excellence and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
Chicago, IL
09.2024 - Current
- Manage daily security operations for a high-profile commercial property
- Supervise, train, and support a team of security professionals to meet Allied Universal performance expectations
- Conduct onboarding, refresher training, and post order reviews to ensure compliance
- Serve as primary liaison between security staff, Allied management, and property management
- Oversee access control systems, including badge creation, deactivation, audits, and watch list coordination
- Review daily activity reports and incident reports for accuracy and completeness
- Address attendance, performance, and policy violations through coaching and corrective action
- Ensure proper staffing coverage, schedule adherence, and operational continuity
- Respond to incidents and client concerns with professionalism and urgency
Security Professional
Allied Universal Security Services
Chicago, IL
08.2021 - 09.2024
- Provided security services in a commercial environment
- Conducted patrols, monitored access points, and enforced site policies
- Assisted with incident response and professional report writing
- Promoted to leadership role based on performance, reliability, and leadership skills
Food Service
Aramark
Northbrook, IL
08.2019 - 06.2021
- Demonstrate understanding of meal components and dietary requirements
- Store food accurately and safely in accordance with sanitation standards
- Prepare and serve meals according to established schedules, department policies, and procedures
- Ensure timely preparation of a variety of food items and beverages
- Coordinate and assist with deep cleaning of refrigerators, freezers, and cooking/serving equipment
- Adhere to all food safety regulations related to sanitation, food handling, and storage
- Maintain a clean, organized, and sanitary kitchen and storage areas
- Perform additional duties as assigned, including supporting operations in other kitchen areas
Education
High School -
Kelvyn Park High School
Chicago, IL06-2015
Skills
- Access Control Systems & Badge Administration
- Incident Response & Reporting
- Scheduling & Coverage Management
- Training & Onboarding
- Client Relations
- Customer Service Excellence
Certification
- PERC Card
- Fire Guard Card
- CPR/AED
- Fire Safety Director
Timeline
Account Manager
Allied Universal Security Services
09.2024 - Current
Security Professional
Allied Universal Security Services
08.2021 - 09.2024
Food Service
Aramark
08.2019 - 06.2021
High School -
Kelvyn Park High School
Awards&Recognition
Tishman Speyer 2021 Cornerstone Winner