Nickie Smith
Yakima ,WA
Summary
Dynamic customer service professional with a calm demeanor and proven expertise in complaint resolution at Smith Auctions. Skilled in POS system operation and customer relationship management, consistently exceeding satisfaction goals. Recognized for training new employees and enhancing guest experiences, fostering loyalty and repeat business.
Overview
23
23
years of professional experience
Work History
Customer Service/ Cashier
Smith Auctions
01.2007 - 02.2024
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Cashier
Home Depot
03.2001 - 11.2007
- Developed and managed relationships with customers.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Trained new employees
- Returns Cashier
- Front end head Cashier
Education
General Studies
AC Davis High School
Yakima, WASkills
- Calm demeanor
- Customer complaint resolution
- Guest services
- Customer relationship management (CRM)
- POS system operation
- Customer satisfaction
- Phone etiquette
Timeline
Customer Service/ Cashier
Smith Auctions
01.2007 - 02.2024
Customer Service Cashier
Home Depot
03.2001 - 11.2007
General Studies
AC Davis High School