Nickkia Ellsworth
Nicholasville,KY
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Leader
Benhase Holdings llc (Dunkin Donuts )
Greendale, IN
05.2025 - 01.2026
- Supervised team members during daily operations at a busy Dunkin Donuts location.
- Trained new crew members on customer service and food preparation standards.
- Managed inventory levels, ensuring adequate supply of ingredients and products.
- Resolved customer complaints promptly, maintaining a positive store atmosphere.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored task completion to meet company standards for performance.
Server/Cook/Trainer
Howies dinner
Greendale, IN
01.2024 - 10.2025
- I did a little bit of everything here. I was server, cook, busser, dishwasher and trainer. Some nights all at once. I loved taking care of my customers. I am a great with people
- Delivered exceptional customer service in a fast-paced dining environment.
- Trained new staff on menu offerings and service protocols.
- Assisted in inventory management and restocking supplies as needed.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Adhered to health and safety regulations during all food service activities.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new cooks on food preparation techniques and safety protocols.
- Developed training materials for different cooking methods and recipes.
- Demonstrated proper usage of kitchen equipment to team members.
- Enforced sanitation standards to maintain a clean kitchen environment.
- Assisted in menu planning by suggesting new dishes based on seasonal ingredients.
- Mentored trainees to ensure they had the skills needed to work independently as a cook.
- Monitored the cleanliness of working areas throughout shifts and ensured that sanitary conditions were maintained at all times.
- Provided guidance on menu items or recipe changes when requested by management.
- Recommended improvements to existing cooking processes or procedures.
- Demonstrated proper knife handling techniques, food preparation, presentation, cooking methods, safety measures and sanitation standards.
- Ensured that all health regulations were adhered to in accordance with local laws and ordinances.
- Conducted periodic evaluations of trainee's progress with recommendations for improvement when necessary.
- Organized and conducted orientation sessions to introduce new employees to restaurant policies and procedures.
- Encouraged team building activities among cooks to promote better communication within the kitchen.
- Observed trainees while they prepared meals so that any errors could be corrected immediately.
- Instructed cooks on how to properly use kitchen equipment such as ovens, grills, fryers, steamers .
- Motivated trainees by providing positive reinforcement when appropriate.
Server/Waiter
Frischs Big Boy
Lawrenceburg, IN
08.2022 - 12.2024
- I am way more than a server.. I clean, host, cashier, do the dishes, run food, make desserts, set up salad/breakfast bar, take them down and switch them from one to other.. I do not like to be bored so I can always find something that needs done. As a server I am still the lowest paid but do amd have the most to do.. the last 8 months have been a struggle with even getting customers in.. I have to find something else.
- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area consistently.
- Trained new servers on company policies and service techniques.
- Handled cash transactions accurately and processed payments promptly.
- Resolved customer complaints swiftly to ensure satisfaction.
- Assisted in inventory management and stock replenishment tasks.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Provided excellent customer service to enhance dining experiences for guests.
Front End Associate
Walmart
Aurora, IN
10.2020 - 08.2023
- I do everything in the front weather it's running a register, helping a customer find something, cleaning, helping carry customers thing out.. etc.
Machine Operator/Shipping and Receiving
Mubea, Inc
Independence, KY
05.2018 - 05.2020
- I worked as a machine operator here.. first I worked on the stabilizer bars machine that put the holes in them. I them passed the MO1 test and ran the robotic arms . They would that the bars and put the rubber pieces on. My husband had recently passed amd then covid hit. I have 3 children who were babies then.
- Experienced in physical assembly
- Operated manual machining for assembling injection
- Oversaw work orders
- Performed daily and weekly safe set and shut-down activities
- Performed periodic spot checks
- Safely maintained activity logs
- Operated various machinery
- Trained new hires to maintain production tasks
- Keen attention to detail
Machine Operator
Pri pac
Greendale, IN
08.2015 - 03.2018
- I ran every machine they had in the front of the building. Bottle labeler, box, filler, there are 3 other I can explain but I am not sure what they are called. One filled and packaged monster cans. The second ran mini cans of alcohol that weighed and tested the product. The other ran can through and long multi section machine tgat you could walk right into if something messed up.
CNA - Certified Nursing Assistant
Waters of dillsboro
Dillsboro, IN
03.2015 - 06.2017
- Here they have an instructor that teaches the C.N.A. class. It takes a week, and you take the state test.
- I worked part time.. I love helping and taking care of people. My responsibilities were to watch, shower, change, clean, feed, walk, talk to, be a listening ear, you name it. I met some wonderful people during this time. I also ended up having two back to back pregnancies, and had to stay home for a bit. When I came back yo work I needed something that would be more sufficient.
Education
High school diploma -
Cincinnati Baptist
Maderia, ohioSkills
- Factory
- Customer service
- Training experience
- Food Service
- Cleaning Experience
- Machine operator experience
- Pos experience
- Leadership experience
- Shift Management
- Home Care
- POS
- Organizational skills
- Dietary department experience
- Phone communication
- Sewing
- Kitchen Experience
- Banquet Experience
- Dietary aide experience
- Machining
- Hospitality management
- Order picker
- Meal preparation
- B2B sales
- Busser
- Nannying
- Negotiation
- Supervising experience
- CGMP
- Janitorial experience
- Continuous improvement
- Food handling
- Food Safety
- Cashiering
- Driving
- Inventory control
- Infant care
- Quick service & fast food restaurant
- Manufacturing
- Cleaning
- Bartending
- Pet grooming
- Lean manufacturing
- Forklift
- Power tools
- Marketing
- Mechanical knowledge
- HIPAA
- CPR
- Manufacturing company experience
- Commercial Cleaning
- Catering
- Phone etiquette
- Stocking
- Packaging
- Shipping & Receiving
- Time management
- AS400
- Restaurant Experience
- Cash Handling
- Reliability
- RF scanner
- Kennel experience
- Pet care
- Cherry picker
- Manual handling
- Weight handling in the workplace
- Warehouse experience
- Certified nursing assistant
- Hand tools
- Childhood development
- Working in the beauty industry
- Host/Hostess
- First aid
- Serving Experience
- Call center experience
- Business development
- Childcare
- Problem-solving
- Computer skills
- Senior care
- Order Picking
- Food preparation
- American Sign Language
- Landscaping
- SOX
- Assembly
- Retail sales
- Home health
- Upselling
- CNC
- Caregiving
- Grocery store
- Coordinate measuring machine
- Manufacturing facility
- Team Work
- Heavy lifting
- Management
- Quality control
- Store management
- Retail management
- Materials Handling
- Cooking
- Merchandising
- Math
- Basic math
- Order fulfillment
- Safety standards in production
Certification
- Food Handler Certification
- Driver's License
- First Aid Certification
- Liquor License
Languages
English
Languages
English
Full Professional
References
References available upon request.
Timeline
Crew Leader
Benhase Holdings llc (Dunkin Donuts )
05.2025 - 01.2026
Server/Cook/Trainer
Howies dinner
01.2024 - 10.2025
Server/Waiter
Frischs Big Boy
08.2022 - 12.2024
Front End Associate
Walmart
10.2020 - 08.2023
Machine Operator/Shipping and Receiving
Mubea, Inc
05.2018 - 05.2020
Machine Operator
Pri pac
08.2015 - 03.2018
CNA - Certified Nursing Assistant
Waters of dillsboro
03.2015 - 06.2017
High school diploma -
Cincinnati Baptist