Nicko Xaysengsouk
Kapolei
Overview
11
11
years of professional experience
Work History
Service Technician
Bio Care of Hawaii
Kapolei, HI
09.2024 - 10.2025
- Oversaw safe and efficient operation of company service truck while navigating scheduled routes across Oahu.
- Executed routine scheduled servicing of grease trap interceptors to ensure optimal functionality.
- Executed emergency trouble calls to diagnose faulty equipment and recommend effective resolutions.
- Delivered exceptional customer service to enhance client satisfaction.
Adventure Tour Guide
Coral Crater Adventure Park
Kapolei, HI
11.2016 - 08.2023
- Facilitated safe navigation of large groups through high-risk activities.
- Acquired comprehensive training and expertise in zip line and aerial course guide leadership.
- Thrived in high-pressure environments while prioritizing safety and customer satisfaction.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to the achievement of project goals through effective communication.
Seasonal Delivery Helper
UPS
Honolulu, HI
03.2016 - 09.2016
- Cultivated strong organizational and planning skills through daily stop preparations.
- Executed precise and timely package delivery to designated destinations.
- Executed delivery routes with unwavering precision and reliability.
Bench Jeweler
Philip Rickard
Honolulu, HI
05.2015 - 11.2015
- Crafted rings and bangles from initial design to final production.
- Executed precise soldering and polishing techniques to enhance product quality.
- Cultivated expertise in delivering high-quality service with efficiency and timeliness.
- Assisted in managing project timelines and deliverables. Supported team members in achieving project goals. Contributed to maintaining communication among stakeholders.
Car Wash
Cosmo Yajima Service Station
Honolulu, HI
12.2014 - 05.2015
- Executed safe vehicle operations in tight and enclosed spaces with precision.
- Executed routine service maintenance checkups to ensure optimal equipment performance.
- Executed comprehensive exterior and interior detailing services to enhance vehicle appearance.
Skills
- Executed comprehensive problem-solving strategies to address complex challenges
- Assisted in developing strategic plans to enhance customer service experiences Supported teams in executing service initiatives to meet client needs Collaborated with colleagues to improve service delivery processes
- Cultivated effective communication strategies to enhance team collaboration
- Executed practical, hands-on tasks to enhance operational efficiency
- Delivered impactful presentations to diverse audiences, enhancing communication skills
- Adapted swiftly to new concepts and processes, demonstrating strong learning agility
- Demonstrated proficiency in mechanical systems and troubleshooting techniques
- Assisted in conducting vehicle inspections to identify potential issues Supported diagnostic processes to determine vehicle performance Collaborated with team members to ensure thorough evaluations of vehicles
- Assisted in repairing and restoring vehicles to meet quality standards Supported team members in completing tasks efficiently Maintained a clean and organized workspace to enhance productivity
- Managed parts inventory to ensure optimal stock levels and availability
- Adapted to changing priorities and supported team members in achieving project goals Demonstrated flexibility in handling diverse tasks and responsibilities Assisted in problem-solving to enhance team efficiency
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated resilience and effectiveness in high-pressure environments
Timeline
Service Technician
Bio Care of Hawaii
09.2024 - 10.2025
Adventure Tour Guide
Coral Crater Adventure Park
11.2016 - 08.2023
Seasonal Delivery Helper
UPS
03.2016 - 09.2016
Bench Jeweler
Philip Rickard
05.2015 - 11.2015
Car Wash
Cosmo Yajima Service Station
12.2014 - 05.2015