Nickol Zamora
Chicago,IL
Summary
Community Advocate committed to serving underrepresented communities through a racial equity lens. Offering excellent organizational skills and passion for helping others. Brings ability to quickly learn procedures and adapt to new environments, contributing to efficient client assessment and record-keeping. Ready to use and develop communication and data management skills in role.
Overview
3
3
years of professional experience
Work History
Intake Specialist
Legal Council For Health Justice
06.2023 - Current
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys/legal advocate in my notes.
- Coordinated appointments between clients and attorneys/legal advocates, ensuring efficient scheduling and time management.
Receptionist
Access Community Health Network
11.2022 - Current
- Greeted patients entering
- Screened and verified visitors for identification credentials to check in patient
- Answered and directed incoming calls
- Scheduled and confirmed appointments
- Processed payments and updated account to reflect balance changes
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Sorted incoming mail and directed to correct personnel each day
Rental Intake Specialist
La Casa Norte
10.2021 - 04.2022
- Assessed client eligibility for rental assistance programs through the city and the county
- Conducted intake for eligible clients and screened for other potential housing related issues
- Ensured detailed note taking for timely follow-up especially if any deadlines applied
- Referred clients to appropriate legal aid organizations or social services agencies for assistance in non-housing related issues
- Assisted client in gathering required documentation and application completion
- Communicated with landlords to foster cooperation with the application process
- Conducted community presentations on rental assistance and other housing resources
- Developed outreach strategies together with our team to meet people in the community and provide onsite assistance by hosting events in conjunction with other community-based organizations
Education
High School Diploma -
Back Of The Yards College Prep
Chicago, IL06.2020
Skills
- Organization and efficiency
- Customer service
- Multitasking and prioritization
- Scheduling and Calendar management
- Case management software
- Documenting
Languages
Spanish
English
Timeline
Intake Specialist
Legal Council For Health Justice
06.2023 - Current
Receptionist
Access Community Health Network
11.2022 - Current
Rental Intake Specialist
La Casa Norte
10.2021 - 04.2022
High School Diploma -
Back Of The Yards College Prep
Similar Profiles
Jose Francisco Perez SalazarJose Francisco Perez Salazar
Research Assistant at Center for Legal and Social JusticeResearch Assistant at Center for Legal and Social Justice
Amariliz TorresAmariliz Torres
Paralegal Volunteer - Intern at Pro Bono Legal Center at Center for Family JusticeParalegal Volunteer - Intern at Pro Bono Legal Center at Center for Family Justice
Ana ChanguinAna Changuin
Consultant at Legal services and social justiceConsultant at Legal services and social justice