Summary
Overview
Work History
Education
Skills
Timeline
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Nickolas Bowen

Chesterfield,MI

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Slunk and boost system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

8
8
years of professional experience

Work History

Computer Helpdesk Technician

GOV CIO
12.2022 - Current
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.

Help Desk Technician

Insight Global
08.2020 - 12.2022
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Information Systems Technician

US Navy
03.2016 - 03.2020
  • IT Help Desk / U.S. Navy / Fort Meade, MD 11/2016 - 08/2017
    Implemented, troubleshoot, and maintained all IT systems, including peripheral and telecommunications
    equipment.
    Provided Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems.
    Performed the role of a Windows administrator by activating, modifying, and removing accounts on the domain.
    Conducted monthly inventory of all IT assets, assuring asset quality control procedures were adhered.
    Assisted with hardware installation by running UTP cabling and installing new PC's with network access.
    Implemented and configured radio and satellite communications during routine field exercises.
    Trained customers on existing software, technological processes.
    Prioritized tickets and escalate based upon impact to operations.
    Performed administrative tasks for several distribution lists.
    Established and maintained user accounts and assigns file permissions.
  • Cryptologic Technician / Security Watch Officer / U.S. Navy / National Security Agency - Fort Meade, MD
    08/2017 - Current.
    Utilized Splunk, to compile logs, alerts, network traffic, and analytics to maintain complete
    situational awareness of all network activity.
    Performed in-depth analysis of formed traffic, security audits, alerts generated from firewalls and IPS/IDS
    systems, and malware analysis, proactively safeguarding the network.
    Conducted transfers for information leaving the intranet to the internet, and performed scans to ensure that
    information was not classified or sensitive.
    First responder for all network security incidents and violations utilizing critical thinking skills to alleviate, escalate,
    and compile the information as needed.
    A thorough understanding of TCP/IP and how its component protocols function.
    The ability to read, analyze, and parse packet captures.
    Knowledge of and experience with firewalls, network, and host IDS and IPS.
    Ability to tune IDS/IPS signatures and other tools.
    Understanding of Windows and Linux operating systems.
    Responsible to identify triage and resolve situational and systemic anomalies.
    Served as Shift Senior Analyst, representing leadership on a combined infrastructure and operational watch floor.
    Provided expert advice and analysis for senior watch members and briefed leadership regarding ongoing issues
    and concerns.
    Strong interpersonal skills for interaction with team members, customers, and senior management.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
09.2027

Skills

  • Networking issues
  • Systems administration
  • Software updates
  • Equipment setup
  • A
  • NET
  • SEC
  • Hardware documentation
  • Training delivery
  • Data analysis
  • Splunk
  • Ledership and mentoring

Timeline

Computer Helpdesk Technician

GOV CIO
12.2022 - Current

Help Desk Technician

Insight Global
08.2020 - 12.2022

Information Systems Technician

US Navy
03.2016 - 03.2020

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

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Nickolas Bowen