Nickolas Bowers
Roseburg,OR
Summary
Hard-working professional with 11+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully fill the Case Manager role at The State of Oregon.
Overview
14
14
years of professional experience
Work History
OFFICE SPECIALIST 2
Oregon Department of Human Services
02.2022 - Current
- Manages front desk customer flow and answers phones
- Screening Oregonians to determine what types of services to apply for
- Provide applications, paperwork and instructions when needed
- Facilitates application processes, renewals, signatures, documents and verifications over the counter and by phone
- Scan and upload documents to system as internal processes dictate
- Schedule interview appointments for new applications and renewals at store front offices and over phone
- Make recommendations to Oregonians for community resources and services
- Issue temporary medical cards and EBT (electronic benefit transfer) cards
- Assist Oregonians with status of benefits and services
- Answer phones and direct to appropriate worker or department
- Process incoming and outgoing mail, following internal processes
- General office filing, scanning and faxing as needed
- Process and distribute mail
- Facilitate documents to case workers, managers and teams
- Back up support functions as needed.
CARPENTER
Ajax Construction
02.2019 - 01.2022
- Position and hold timbers, lumber, or paneling in place for fastening or cutting
- Erect scaffolding, shoring, or braces
- Fasten timbers or lumber with glue, screws, pegs, or nails and install hardware
- Clean work areas, machines, or equipment, to maintain a clean and safe job site
- Hold plumb bobs, sighting rods, or other equipment to aid in establishing reference points and lines
- Align, straighten, plumb, or square forms for installation
- Cut timbers, lumber and/or paneling to specified dimensions, and drill holes in timbers or lumber
- Smooth or sand surfaces to remove ridges, tool marks, glue, or caulking
- Secure stakes to grids for constructions of footings, nail scabs to footing forms, and vibrate and float concrete.
CUSTOMER SERVICE REPRESENTATIVE
TMS
01.2012 - 06.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
CREDIT SPECIALIST
Professional Credit Service
09.2009 - 05.2011
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Receive payments and post amounts paid to customer accounts
- Negotiate credit extensions when necessary.
Education
Bachelor of Arts (B.A.) - Exercise Science
MISSOURI VALLEY COLLEGE
06.2007
Skills
- Fluent in Microsoft Excel, Word, Onenote, Outlook email, Teams messaging
- Issue EBT cards/ Put checks/EBT cards in safe
- Answer/ Dial phones calls in a professional environment
- Navigate multiple programs such as ONEeligibility, Microsoft Suite, Oregon Access, Tantacomm/Lumen
- Database Management
- Office Administration
- Calendar Management
- Scheduling
- Customer Service
References
BILL ROBERTS, Retired Navy/Police Officer, (541) 410-9978, billroberts@gmail.com
LETI NEWTON, Cousin, (541) 430-8862, newt8862@aol.com
KIM CARTER-PHILLIP, Friend & associate, 541-640-0435,
Timeline
OFFICE SPECIALIST 2
Oregon Department of Human Services
02.2022 - Current
CARPENTER
Ajax Construction
02.2019 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
TMS
01.2012 - 06.2014
CREDIT SPECIALIST
Professional Credit Service
09.2009 - 05.2011
Bachelor of Arts (B.A.) - Exercise Science
MISSOURI VALLEY COLLEGE
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