Nickolas Caldron
New Albany,IN
Summary
Business operator dedicated to increasing sales and profits through exceptional guest experiences, rapport building through strong interpersonal relations and accountability management. Hope to join an organization that values growth for their bottom line and colleagues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Thorntons LLC
Louisville, KY
12.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Area Manager
Dillards, Inc
Clarksville, IN
11.2019 - 06.2023
- Oversees operations of multi-million dollar organization, including budget planning, strategy development, community outreach, forecasting and payroll.
- Monitors customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Plan operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
General Manager
Signet Jewelers Inc.
Louisville, KY
07.2012 - 10.2019
- Managed business that achieved over 3.5 million in sales annually with over 1.6 million in inventory in rotation consistently
- Oversaw Profit and Loss reports to forecast monthly benefits of performance and drive bonuses based off of 7% of annual incomes
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Established succession planning by training and mentoring multiple associates into leadership positions
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage
Education
Certified Diamontologist - Gemology
Diamond Council of America
Nashville, TN08.2013
Some College (No Degree) - Marketing
American InterContinental University
Schaumburg, ILSkills
- Relationship building and management
- Team leadership and coaching
- Federal/state laws and regulatory compliance
- Merchandising expertise
- Product and service sales
- Staff training and development
- Operations
- Controlling costs
Accomplishments
- Top performer individually and through team performance with multiple awards for driving metrics for almost two decades
Certification
- Food Manager Certification
- Diamond Council of America Certification
Timeline
General Manager
Thorntons LLC
12.2023 - Current
Area Manager
Dillards, Inc
11.2019 - 06.2023
General Manager
Signet Jewelers Inc.
07.2012 - 10.2019
Certified Diamontologist - Gemology
Diamond Council of America
Some College (No Degree) - Marketing
American InterContinental University
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