Nickolas Donlen
Paradise,PA
Summary
Customer service and front-desk professional with experience in POS systems, cash handling, and reservation accounting. Manages busy reception areas and multi-line telephone systems while maintaining health and safety compliance. Communicates clearly, supports teamwork, and completes assignments in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Hospitality Worker, Cook
Alessios Pizza and grill
Gap, Pennsylvania
01.2024 - Current
- Welcomed guests with friendly greetings at Alessio’s Pizza and Grill. at Alessio’s Pizza and Grill with polite, attentive service.
- Greeted customers warmly and presented menus at the entrance.
- Handled phone orders and answered customer menu questions.
- Responded to questions about menu items, special offers, and restaurant information.
- Processed customer payments using POS systems and manual cashier methods.
- Refilled cups and utensils to keep the service area fully stocked, including napkins, utensils, and supplies to support daily operations.
- Ensured service stations and dining areas remained clean during shifts to create a welcoming environment.
- Kept supplies stocked and stations organized to support efficient team workflow and guest service.
- Ensured facility cleanliness and order through regular upkeep and cleaning. through regular cleaning and preventive upkeep.
Cook, Busser, Hospitality worker
Olde Mill Restaurant
Intercourse, Pennsylvania
03.2022 - 11.2023
- Prepared homestyle entrées, ensuring quality and consistency for Olde Mill Restaurant's kitchen service.
- Operated grills, fryers, and ovens for daily meal production.
- Seasoned dishes according to restaurant recipes and plate standards.
- Chopped produce and portioned ingredients for prep station readiness.
- Monitored food temperatures and safe holding practices during service.
- Coordinated ticket timing with servers and kitchen staff.
- Managed inventory and assisted with supply ordering to maintain operational efficiency.
Education
High School Diploma -
Pequea Valley High School
Gordonville, PA05-2026
Skills
- Culinary preparation
- Food safety practices
- Kitchen management
- POS systems
- Cash handling
- Customer service
- Teamwork
- Team communication
Affiliations
- over 100 hours of volunteer work for Landis Valley Museum
Accomplishments
- graduated with honors all 4 years of high school
Timeline
Hospitality Worker, Cook
Alessios Pizza and grill
01.2024 - Current
Cook, Busser, Hospitality worker
Olde Mill Restaurant
03.2022 - 11.2023
High School Diploma -
Pequea Valley High School