Results-oriented professional with proven experience in hospitality operations. Skilled in team leadership and problem-solving, dedicated to enhancing guest experiences and driving positive outcomes in high-pressure environments.
Overview
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Language
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Certification
2027
2027
years of professional experience
Work History
Hotel Front Desk Supervisor
Firekeepers Casino
Battle Creek, MI
2025 - Current
Lead front desk operations while ensuring exceptional guest satisfaction.
Assist guests with reservations, check-ins, check-outs, and special requests.
Resolve guest concerns promptly and professionally to maintain a positive experience.
Train and support team members on service standards and company procedures.
Foster a welcoming environment while building strong guest relationships.
Coordinate with multiple departments to ensure seamless guest experiences.
Red Hot Rewards Representative
Firekeepers Casino
Battle Creek, MI
2023 - 2025
Assisted guests with player rewards accounts, promotions, and loyalty program benefits.
Built rapport with guests and provided personalized service to encourage customer loyalty.
Educated guests on casino promotions, events, and rewards opportunities.
Resolved account issues and guest concerns efficiently and professionally.
Maintained accurate records while handling confidential guest information.
Delivered outstanding customer service in a fast-paced casino environment.