Nickolas Sprague

Freddy's Frozen Custard & Steakburgers

Lincoln, NE

05.2021 - Current

Managed team of XX employees, ensuring high productivity and quality standards were met.
Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Developed strategies to improve team performance and productivity.
Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Recruited, trained, mentored, coached, evaluated, and terminated staff as necessary.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Complied with company policies, objectives and communication goals.
Maintained positive working relationship with fellow staff and management.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Trained new employees on company policies and procedures.
Trained new employees on company policies, job duties, and performance expectations.

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