Nickolas Viens-Andrade
Lincoln,RI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Confirmation Manager
Symphony Concrete Coatings
08.2022 - 07.2024
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Site Manager
Case Snow Management
10.2015 - 08.2022
- Oversee 8-20 employees operating heavy equipment
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Basic maintenance and repairs on CAT equipment
- Operate Skid steer, and Loaders of various sizes
- Time Sheets for employees
- Maintain quality working relationship with client supervisor
- Held a laborer/shoveler position
- Managed some of the largest accounts in portfolio, CVS Corporate Campus, and National Grid Distribution Center.
Construction Laborer/Operator
Coluch Organization
03.2021 - 11.2021
- Site development & Excavation company
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Followed blueprints and diagrams to complete projects according to specifications.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Landscape Foreman
REH Acres
03.2020 - 03.2021
- Installed and maintained landscapes at homes, offices, and parks.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Operated skid steers, wheel loaders, and excavators
Account Manager
Carthage Management
06.2018 - 04.2019
- Sales & Customer service for a Verizon Fios contractor
- Door to door sales, hit 60-100 doors a day 2-3 times, with goal of closing 2-3 sales.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Trained and developed anywhere from 10-20 employees on product knowledge, sales, and overall communication skills.
Pro Shop Assistant Manager
Johnson Golf Management
03.2008 - 11.2017
- Supervised day-to-day operations for leagues and outings to meet performance, quality and service expectations.
- Operated cash register with Point of Sales system.
- Maintained accounts for inventory such as golf equipment as well as Food & Beverage
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Apprentice Electrician
Seremet Electric
05.2014 - 09.2017
- Perform electrical installations for both major and minor projects. Lighting, Refrigeration cases, electrical upgrades for commerical buildings.
- Evaluate electrical equipment and assist supervisor in completing repairs.
- Hook up Generators for emergency services.
- Pulled wire through conduits and through holes in walls and floors.
- Maintain communication with others working at the job site to maintain effectiveness and safety.
Education
No Degree - Neuroscience
University of Massachusetts Amherst
Amherst, MA08.2018
Skills
- Team Leadership
- Sales management
- Adaptability and Flexibility
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
Additional Information
Test equipment operation, Worked on a vast spectrum of project types, Quick learner, Excellent math skills, Familiar with troubleshooting, Excellent communication skills, Leadership & Training experience
Assessments
- Sales Skills: Influence & Negotiation, Highly Proficient, 04/01/19
- Business Math, Expert, 04/01/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Confirmation Manager
Symphony Concrete Coatings
08.2022 - 07.2024
Construction Laborer/Operator
Coluch Organization
03.2021 - 11.2021
Landscape Foreman
REH Acres
03.2020 - 03.2021
Account Manager
Carthage Management
06.2018 - 04.2019
Site Manager
Case Snow Management
10.2015 - 08.2022
Apprentice Electrician
Seremet Electric
05.2014 - 09.2017
Pro Shop Assistant Manager
Johnson Golf Management
03.2008 - 11.2017
No Degree - Neuroscience
University of Massachusetts Amherst
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