Open To Work
Nickolaus Butler
USPS
Phoenix,AZ
Summary
Motivated, mechanically inclined professional transitioning his career into the trades. I possess 4+ years of professional working experience in a wide range of environments, giving me a unique perspective only I can offer. In my previous roles I have demonstrated both technical and physical troubleshooting skills, a commitment towards customer service, and the ability to work safely in physically demanding environments. I am more than eager to prove my commitment and leverage my skills towards an apprenticeship program with a reputable company.
4
years of professional experience
Work History
Letter Carrier
5 Months- Delivered mail and parcels for upwards of 12 hours in various weather conditions including extreme heat and rain; demonstrating the physical endurance and comfort with outdoor elements essential for any field work.
- Built positive and professional relationships with hundreds of postal service customers during my time, often resolving delivery concerns or previous postal inconveniences with an emphasis on customer service first.
- Continually maintained adherence to all safety protocols ranking considerably above peers with zero violations to date.
- Performed multiple daily vehicle inspections (before and after delivery) and basic upkeep on a delivery truck, very often catching minor mechanical issues before they became major failures.
- Worked independently with minimal supervision while hitting mail quotas consistently.
Technical Support Specialist
6 Months- Diagnosed and resolved hardware, software, and connectivity issues for 30+ customers per shift using a structured probing process.
- Documented well over a 1000 support tickets with thorough troubleshooting steps as well as the resolution.
- Used remote diagnostic tools to test and verify system functionality, developing comfort with using technology to troubleshoot physical systems.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Maintenance Assistant
10 Months- Responded urgently to equipment breakdowns during store hours, calmly diagnosing problems under pressure and implementing temporary fixes to keep operations running even during peak business hours.
- Performed mostly preventative maintenance and repairs on commercial kitchen equipment, including ovens, mixers, gas stoves, dishwashing stations, overhead ventilation filters and buildup on any equipment; overall extending machinery life.
- Conducted routine building maintenance tasks: replaced damaged plumbing components, painted, changed HVAC filters, fixed leaking pipes, etc..
- Used a wide range of hand and power tools safely and effectively, building mechanical confidence and know-how essential for installation and repair work.
Back of House Team Member
2 Years 4 Months- Operated kitchen equipment safely and efficiently, minimizing downtime during peak service hours.
- Trained new team members on kitchen procedures, safety protocols, and equipment operation for improved efficiency.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
Skills
Equipment Inspections
Basic & Power Tool Proficiency
Mechanically Inclined
Troubleshooting
Physical Stamina
Phoenix Weather Resilience
Safety
Problem Solving
Education
High school diploma
Timeline
Letter Carrier
USPS
01.2026 - 06.2026
Technical Support Specialist
InTouch CX
07.2025 - 01.2026
Maintenance Assistant
Wildflower Bread Co
09.2024 - 07.2025
Back of House Team Member
Wildflower Bread Co
05.2022 - 09.2024
Sunrise Mountain High School
High school diploma