Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nickole VanHorn

Lakeland,FL

Summary

Highly proactive manager with 3 years of experience in team leadership in fast food industry. Background includes sales, management and customer service in fast-paced settings. has strong problem-solving skills. Creates a pleasant work environment for staff. knowledgeable in safety and sanitation protocols.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

McDonald's Restaurant
08.2021 - Current
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.

Education

Associate of Arts - Elementary Education

Polk State College
Winter Haven, FL
03.2025

Skills

  • Organization and prioritization
  • Adaptable
  • Conflict resolution techniques
  • Relationship Building
  • Decision-Making
  • Customer Engagement
  • Recruitment
  • Complaint resolution
  • Team Management
  • Adaptability
  • Collaboration and Teamwork

Timeline

Restaurant Manager

McDonald's Restaurant
08.2021 - Current

Associate of Arts - Elementary Education

Polk State College
Nickole VanHorn