Nickolette Hill

Flathead Farm Mutual Insurance

Kalispell, MT

02.2015 - Current

Attended continuing education seminars related to insurance industry best practices and new legislation.
Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Processed a high volume of claims efficiently while maintaining quality standards.
Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
Assessed damages on property or casualty losses to determine appropriate settlement amounts.
Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Verified details with policyholders and requested additional information.
Reviewed documentation and accounts to gain full picture.
Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Corresponded with insured or agent to obtain information or inform of account status or changes.
Handled modification and updating of policies.
Negotiated with customers regarding policy terms and conditions as needed.
Maintained detailed records of underwriting decisions and processes.

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Summary