NICKOLETTE KELLY
Berwyn,IL
Summary
Highly organized Font desk-Dental Associate with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated accossiate
with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Meadow Brook Manor Nursing & Rehabilitation
11.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained client accounts by obtaining,recording and updating personal and financial information.
- operated telephone switchboard to answer,screen and forward calls to appropriate personnel.
Dental Receptionist
Merit Dental Care
04.2015 - 10.2015
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Cashier Team Leader
Sunglass Hut At Macy's
07.2004 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Camp Counselor
Berwyn Recreation Department
02.2004 - 03.2007
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
Associate of Science - Criminal Justice
Ricchard J. Daley
Chicago Il06.2010
High School Diploma -
John F. Kennedy High School
Chicago IL06.2004
Skills
- Meeting Scheduling
- Staff Management
- Word Processing
- Multi-Line Telephone Systems
- Time Management
- Verbal and Written Communication
- Mail Handling
- Packaging and Mail Receiving
- Meeting Arrangements
- Customer Assistance
- Hospitality Service
- Team Collaboration
- Registration Services
- Patient Referral
- Preparing Memos
- Fee Collection
- Inquiry Requests
- Operational Requirements
- Calendar Management
- Route Correspondence
- Greet Visitors
- Call Answering and Routing
- Restock Shelves
- Claim Handling
- Visitor and Customer Relations
- Microsoft Office
- Scheduling Appointments
- Referral Coordination
Timeline
Front Desk Receptionist
Meadow Brook Manor Nursing & Rehabilitation
11.2021 - 03.2022
Dental Receptionist
Merit Dental Care
04.2015 - 10.2015
Cashier Team Leader
Sunglass Hut At Macy's
07.2004 - 12.2007
Camp Counselor
Berwyn Recreation Department
02.2004 - 03.2007
Associate of Science - Criminal Justice
Ricchard J. Daley
High School Diploma -
John F. Kennedy High School
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