Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NICKOLIS GRACE

Dallas,Tx

Summary

Results driven professional with an MBA and 4+ years of progressive experience in security operations, emergency response, employee training, and team leadership across healthcare and high risk environments. Proven ability to mitigate risk, enhance organizational safety, and develop high performance teams. Recognized for applying strategic thinking, conflict de-escalation, and cross functional collaboration to deliver measurable outcomes. Seeking to leverage a diverse background in criminal justice, business administration and operational leadership to drive organizational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Field Training Officer

Childrens Health
11.2024 - Current
  • Designed and delivered department wide training initiatives, incorporating lectured, simulations, and hands on activities to engage diverse learning styles
  • Led security operations managing a 14 member team to safeguard staff, patients and visitors..
  • Partnered with management to identify skill gaps and implemented tailored development plans, improving team readiness and compliance.
  • Produced executive level training reports tracking program success and compliance with state/federal standards.
  • Maintained accurate training records to ensure regulatory compliance and audit readiness.

Security Officer

Children's Health
07.2022 - 11.2024
  • Secured multiple building and grounds areas with a team of 15 personnel.
  • Authored detailed incident reports supporting risk mitigation and compliance documentation.
  • Applied verbal and physical de-escalation strategies reducing high tension incidents by 30%.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Conducted threat assessments and emergency response coordination, ensuring swift resolution of incidents including medical emergencies and bomb threats.

Surveillance Operator

Zaladium Analytics
05.2021 - 05.2022
  • Monitored over 2,000 live surveillance feeds in high crime area, identifying and escalating suspicious activity for law enforcement.
  • Collected and documented evidence used in successful prosecutions, strengthening public safety outcomes.
  • Enforced corporate security protocols, ensuring compliance with legal and organizational standards.
  • Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
  • Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.

Team Leader

WhiteWater Express
06.2020 - 07.2021
  • Directed a customer service team and driving repeat business through relationship building
  • Completed over 500 sales and used slower periods to organize and restock work areas
  • Monitored operation of cleaning machines, stopping machines and promptly notify supervisors during malfunctions
  • Inspected parts, equipment, or vehicles for cleanliness, damage and compliance with standards or regulations
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Education

Master of Business Administration (M.B.A.) -

University of Arizona
Tucson, Arizona
05.2025

Bachelor of Science - Criminal Justice/Forensic Science

Sam Houston State University
Huntsville, Texas
12.2020

Associate in Science (A.S.) - Criminal Justice

Tyler Junior College
Tyler, Texas
05.2018

Skills

  • Emergency and Crisis Management (FEMA Certified)
  • Security and Risk Mitigation (DPS Licensed, IAHSS Certified)
  • Training Program Development and Facilitation
  • Conflict De-Escalation and Investigations
  • Surveillance and Evidence Collection
  • Leadership and Cross-Functional Team Management
  • Regulatory Compliance and Documentation
  • Customer & Patient Centered Service Excellence

Certification

  • Basic Life Support Certification
  • Texas Department of Public Safety Security License Level 2 & 3
  • Evolv Academy Training Weapon Detection Certification
  • Emergency Management Institute FEMA Certification Is-100.c, 200.c, 700.b, 904, 905, 906, 907
  • International Association for Healthcare Security Safety Certification Basic
  • International Association for Healthcare Security Safety Certification Supervisor

Timeline

Field Training Officer

Childrens Health
11.2024 - Current

Security Officer

Children's Health
07.2022 - 11.2024

Surveillance Operator

Zaladium Analytics
05.2021 - 05.2022

Team Leader

WhiteWater Express
06.2020 - 07.2021

Bachelor of Science - Criminal Justice/Forensic Science

Sam Houston State University

Associate in Science (A.S.) - Criminal Justice

Tyler Junior College

Master of Business Administration (M.B.A.) -

University of Arizona

Similar Profiles

CREATE PROFILE