Summary
Overview
Work History
Education
Skills
Languages
Skills
Timeline
Generic

JUSTIN SANTANA

Waterbury,CT

Summary

Dedicated and reliable professional with hands-on experience in warehouse operations. Proficient in time management, and meeting tight deadlines independently. Strong customer service skills, professional attitude, and commitment to safety and efficiency. Physically fit with excellent stamina and endurance, prepared for the fast-paced demands of a City Carrier Assistant role. Excited to deliver timely and dependable mail service with care and professionalism to the community.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

Devereux Advanced Behavioural Health
11.2024 - Current
  • Facilitated students' development of effective socialization skills with peers and adults.
  • Coordinated team activities to cultivate a welcoming and stimulating atmosphere for students.
  • Directed students in improving their skills in various activities.

Direct Support Professional

Bags Inc.
06.2020 - Current
  • Provided individualized support to clients, enhancing daily living skills and promoting independence.
  • Assisted in developing and implementing personalized care plans tailored to client needs.
  • Monitored client behavior, documenting changes and reporting to multidisciplinary teams for adjustments.
  • Facilitated recreational activities aimed at improving social skills and community engagement.
  • Trained new staff on best practices for client interaction and safety protocols, improving team efficiency.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Salesperson

Royal Restoration LLC
05.2024 - 10.2024
  • Assisted customers in identifying product needs and preferences.
  • Mastered and preserved knowledge of product characteristics and perks. Engaging in training sessions to enhance sales strategies and deepen understanding of products
  • Facilitated sales team by managing inventory and displays.
  • Engaged with customers to provide exceptional service and support..
  • Developed strong connections with clients to drive sales growth.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Sales Associate

HomeGoods, TJX Companies
08.2021 - 04.2022
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained organized merchandise displays, ensuring visual appeal and accessibility.
  • Processed transactions accurately using point-of-sale systems, minimizing errors.
  • Collaborated with team members to achieve sales goals through effective communication.
  • Handled customer inquiries and resolved issues promptly, improving satisfaction levels.
  • Developed rapport with customers to enhance loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Computer Science

Naugatuck Valley Community College

Skills

  • Strong team player with excellent communication skills
  • Demonstrates respect, professionalism, and a positive attitude in the workplace
  • Eager and quick to learn new tasks and responsibilities
  • Maintains a professional and reliable presence on the job
  • Highly organized in warehouse and inventory environments
  • Skilled in problem-solving and troubleshooting on the spot
  • Quick learner with a strong work ethic and consistent follow-through
  • Dependable and punctual, with a reputation for reliability
  • Able to multitask effectively while maintaining attention to detail
  • Adapts well to fast-paced and changing work environments

Languages

English - Native or Bilingual
Spanish - Native or Bilingual

Skills

  • Follows directions accurately and efficiently
  • Physically fit with excellent stamina for demanding labor
  • Provides courteous and attentive customer service when needed
  • First Aid awareness and basic emergency response readiness

Timeline

Direct Support Professional

Devereux Advanced Behavioural Health
11.2024 - Current

Salesperson

Royal Restoration LLC
05.2024 - 10.2024

Sales Associate

HomeGoods, TJX Companies
08.2021 - 04.2022

Direct Support Professional

Bags Inc.
06.2020 - Current

Computer Science

Naugatuck Valley Community College

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