Nicolas Valentino

Business Operations ceased 08/23/2024

• Spearheaded the interview, hire, and training processes to optimize operational performance and uphold professional standards.
• Maintained a professional and approachable disposition while engaging with fellow Managers, Team members, Guests, and Visitors.
• Managed budgets efficiently and maintained accurate financial records
• Provided assistance to guests in reporting and managing reportable winnings for both horse wagering and sports wagering.
• Oversaw inventory management across various sections.
• Ensures vendor communication is in line with health and safety legislation, liaising with Sports Wagering, Sci Games, etc.
• Consistently upheld the formation of an adequately trained and disciplined staff through diligent supervision.
• Managed staffing and operations for all turf club departments, overseeing recruitment, training, and scheduling. Supported administrative tasks related to weekly payroll processing.
• Maintained full compliance with currency transactions, reporting, and regulatory requirements
• Fully assisted in the daily operations of program sales, staffing, scheduling, inventory management, ordering, and currency settlement.
• Maintained accurate records of transactions related to gaming activities such as winnings, losses, payouts.

• Performed tasks such as placing tickets and verifying/processing winning ones
• Conducted investigations into any suspicious activity or irregularities.
• Resolves complaints and difficult situations in a calm and patient manner
• Maintained strict adherence to Pennsylvania Gaming Control Board regulations, the company’s internal controls and departmental procedures
• Supervised, assisted, and trained Sportsbook Writers.
• Ensured adherence to guidelines while approving all Sportsbook over-the-limit wagers at the property
• Closed out Sportsbook Writers at the end of the shift and ensure money has been transferred to the main cage
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements
• Contributes to the smooth execution of sporting events through efficient setup and posting procedures, while also monitoring television programming updates.

• Effectively communicated Sportsbook promotional programs to potential guests through informative brochures while providing consistent updates on ongoing promotional activities and events.
• Demonstrated expertise in Sportsbook products and services, effectively promoting offerings to guests with confidence and efficiency.
• Effectively communicated wagering process to new guests using simple terms.
• Ensured accuracy in counting and balanced cash drawer through daily transaction summaries.
• Responsible for placing, writing, and processing tickets as requested by guests, verifying, and processing winning tickets.
• Complied with all internal controls and procedures related to departmental operations.
• Effectively handles guest inquiries, disputes, and resolves challenging situations with a calm and patient approach.
• Ensure compliance with currency transaction requirements, PGCB regulations, Title 31, and money laundering and other gaming requirements.