Xiomara Lewis
Miami Gardens,FL
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
7
7
years of professional experience
Work History
Players' Club Lead /Specialty Banker
Seminole Classic Casino
Hollywood , FL
2023.02 - Current
- Managing assigned bank inventory to include main bank, chip bank, and check bank
- Accountable for the daily reconciliation of assigned bank, and transactions
- Service the ATM, order cash to refill the cash drawer, verify and process deposits
- To assist and resolve all guests withdrawals, cashing of tickets/ jackpots within a timely courteous manner.
- Maintained confidentiality of sensitive client information at all times.
- Monitored account activity closely for any suspicious transactions that may indicate fraud or money laundering activities.
- Established strong working relationships with colleagues throughout different departments within the bank in order to ensure smooth operations.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Promoted players' club by walking casino floor and signing up new guests.
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
Front Desk Concierge
First Service Residential
2021.02 - 2023.02
- Greeting and directing residents, guests, and invitees
- Monitoring and controlling access to the building
- Handling deliveries and packages
- Stands, greets, and engages residents; checks guests and service providers in/out
- Monitoring the fire alarm emergency response system
- Resolving and following up on all complaints/issues
- Maintaining daily records and forms
- Follows safety procedures and strives to maintain a safe work environment.
City Carrier - Mail Processing Clerk
United States Postal Service
2017.11 - 2022.11
- Routes or cases all classes of mail in sequence of delivery along an established route
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route
- Handles undeliverable mail in accordance with established procedures
- Delivers and collects charges on customs, postage-due, and C.O.D
- Mail matter
- Works professionally with other employees in the office
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
Education
Everest College
Miami, FLSkills
- Products and Services Knowledge
- Loan Closing
- Prospect Calling
- Employee Training Assistance
- New Account Setup
- Product Promotion
- Customer Service
- Staff Training
- Cash Management
- Relationship Building
- Promoting products
- Communication and presentation
- Account Reconciliation
- Finance
- Bookkeeping
- Accounting Principles
- Documentation Review
- Financial Reporting
- Payroll Management
- Cash Flow analysis
- Mail delivery
- Distribution Services
- Postal service product knowledge
- Shipping and receiving proficiency
- Automated mail processing proficiency
- Shipping processes
- Workplace Safety
- Deadline-oriented
References
Available Upon Requests
References
References available upon request.
Timeline
Players' Club Lead /Specialty Banker
Seminole Classic Casino
2023.02 - Current
Front Desk Concierge
First Service Residential
2021.02 - 2023.02
City Carrier - Mail Processing Clerk
United States Postal Service
2017.11 - 2022.11
Everest College
Similar Profiles
MIRALUZ GALVEZMIRALUZ GALVEZ
Casino Floor Supervisor at Seminole Classic Casino Of HollywoodCasino Floor Supervisor at Seminole Classic Casino Of Hollywood
Qianyi WuQianyi Wu
Floor Supervisor at Seminole Classic CasinoFloor Supervisor at Seminole Classic Casino
Daokai WuDaokai Wu
Full-Time Floor Supervisor at Seminole Classic CasinoFull-Time Floor Supervisor at Seminole Classic Casino