Xiomara Lewis
Miami Gardens,FL
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
7
7
years of professional experience
Work History
Players' Club Lead /Specialty Banker
Seminole Classic Casino
Hollywood , FL
02.2023 - Current
- Managing assigned bank inventory to include main bank, chip bank, and check bank
- Accountable for the daily reconciliation of assigned bank, and transactions
- Service the ATM, order cash to refill the cash drawer, verify and process deposits
- To assist and resolve all guests withdrawals, cashing of tickets/ jackpots within a timely courteous manner.
- Maintained confidentiality of sensitive client information at all times.
- Monitored account activity closely for any suspicious transactions that may indicate fraud or money laundering activities.
- Established strong working relationships with colleagues throughout different departments within the bank in order to ensure smooth operations.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
- Promoted players' club by walking casino floor and signing up new guests.
- Issued rewards to guests to encourage continued play and high-dollar spending.
- Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
Front Desk Concierge
First Service Residential
02.2021 - 02.2023
- Greeting and directing residents, guests, and invitees
- Monitoring and controlling access to the building
- Handling deliveries and packages
- Stands, greets, and engages residents; checks guests and service providers in/out
- Monitoring the fire alarm emergency response system
- Resolving and following up on all complaints/issues
- Maintaining daily records and forms
- Follows safety procedures and strives to maintain a safe work environment.
City Carrier - Mail Processing Clerk
United States Postal Service
11.2017 - 11.2022
- Routes or cases all classes of mail in sequence of delivery along an established route
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route
- Handles undeliverable mail in accordance with established procedures
- Delivers and collects charges on customs, postage-due, and C.O.D
- Mail matter
- Works professionally with other employees in the office
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
Education
Everest College
Miami, FLSkills
- Products and Services Knowledge
- Loan Closing
- Prospect Calling
- Employee Training Assistance
- New Account Setup
- Product Promotion
- Customer Service
- Staff Training
- Cash Management
- Relationship Building
- Promoting products
- Communication and presentation
- Account Reconciliation
- Finance
- Bookkeeping
- Accounting Principles
- Documentation Review
- Financial Reporting
- Payroll Management
- Cash Flow analysis
- Mail delivery
- Distribution Services
- Postal service product knowledge
- Shipping and receiving proficiency
- Automated mail processing proficiency
- Shipping processes
- Workplace Safety
- Deadline-oriented
References
Available Upon Requests
References
References available upon request.
Timeline
Players' Club Lead /Specialty Banker
Seminole Classic Casino
02.2023 - Current
Front Desk Concierge
First Service Residential
02.2021 - 02.2023
City Carrier - Mail Processing Clerk
United States Postal Service
11.2017 - 11.2022
Everest College
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