Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Xiomara Lewis

Miami Gardens,FL

Summary

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Overview

7
7
years of professional experience

Work History

Players' Club Lead /Specialty Banker

Seminole Classic Casino
Hollywood , FL
02.2023 - Current
  • Managing assigned bank inventory to include main bank, chip bank, and check bank
  • Accountable for the daily reconciliation of assigned bank, and transactions
  • Service the ATM, order cash to refill the cash drawer, verify and process deposits
  • To assist and resolve all guests withdrawals, cashing of tickets/ jackpots within a timely courteous manner.
  • Maintained confidentiality of sensitive client information at all times.
  • Monitored account activity closely for any suspicious transactions that may indicate fraud or money laundering activities.
  • Established strong working relationships with colleagues throughout different departments within the bank in order to ensure smooth operations.
  • Resolved conflicts with communication skills and use of discounts and complementary offerings.
  • Promoted players' club by walking casino floor and signing up new guests.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.

Front Desk Concierge

First Service Residential
02.2021 - 02.2023
  • Greeting and directing residents, guests, and invitees
  • Monitoring and controlling access to the building
  • Handling deliveries and packages
  • Stands, greets, and engages residents; checks guests and service providers in/out
  • Monitoring the fire alarm emergency response system
  • Resolving and following up on all complaints/issues
  • Maintaining daily records and forms
  • Follows safety procedures and strives to maintain a safe work environment.

City Carrier - Mail Processing Clerk

United States Postal Service
11.2017 - 11.2022
  • Routes or cases all classes of mail in sequence of delivery along an established route
  • Prepares and separates all classes of mail to be carried by truck to relay boxes along route
  • Handles undeliverable mail in accordance with established procedures
  • Delivers and collects charges on customs, postage-due, and C.O.D
  • Mail matter
  • Works professionally with other employees in the office
  • Furnishes customers with postal information and provides change of address cards and other postal forms as needed.

Education

Everest College
Miami, FL

Skills

  • Products and Services Knowledge
  • Loan Closing
  • Prospect Calling
  • Employee Training Assistance
  • New Account Setup
  • Product Promotion
  • Customer Service
  • Staff Training
  • Cash Management
  • Relationship Building
  • Promoting products
  • Communication and presentation
  • Account Reconciliation
  • Finance
  • Bookkeeping
  • Accounting Principles
  • Documentation Review
  • Financial Reporting
  • Payroll Management
  • Cash Flow analysis
  • Mail delivery
  • Distribution Services
  • Postal service product knowledge
  • Shipping and receiving proficiency
  • Automated mail processing proficiency
  • Shipping processes
  • Workplace Safety
  • Deadline-oriented

References

Available Upon Requests

References

References available upon request.

Timeline

Players' Club Lead /Specialty Banker

Seminole Classic Casino
02.2023 - Current

Front Desk Concierge

First Service Residential
02.2021 - 02.2023

City Carrier - Mail Processing Clerk

United States Postal Service
11.2017 - 11.2022

Everest College

Similar Profiles

CREATE PROFILE
Xiomara Lewis