Sireena Lopez
Bakersfield,CA
Summary
Professional and customer focused Casino Marketing Representative with experience in casino operations, office administration, and retail management. Skilled in guest relations, promotions, data entry, cash handling and maintain confidentiality. Proven ability to deliver exceptional customer service while thriving in fast paced environments. Recognized for strong communication skills, attention to detail, and a commitment to providing outstanding guest experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Players Club- Rep (Marketing)
Hard Rock Tejon
Mettler, CA
10.2025 - Current
- Promote player membership programs and educate guest on current promotions and rewards.
- Create and distribute memebrship cards while ensuring the security and confidentiality of the guests information.
- Accurately enter and maintain customer date and player accounts.
- Provide exceptional customer service and resolve guest inquiries in a professional manner,
- Assist guests with promotional events and daily casino activities to behave the overall guest experience.
- Maintain knowledge of the casino policies and gaming regulations.
Office Assistant
New Generation Graphics
Bakersfield, CA
03.2023 - 10.2025
- Answered multi line phones and responded customer inquires via email.
- Assisted customers with order placements provided status updates.
- Coordinated communication between the customers and the artists regarding artwork requests.
- Performed bookkeeping and data entry using QuickBooks.
- Provided administrative support to multiple departments and maintained accurate records.
Assistant Retail Store Manager
Mainland Skate and Surf, Inc
Bakersfield, CA
02.2020 - 11.2022
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Facilitated training programs for new sales associates each quarter.
- Complete all daily tasks and special assignments with an efficient and quality-driven approach
- Reconciled daily sales receipts against cash drawer for accuracy.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Retail Assistant Manager
Charlotte Russe, Inc
Bakersfield, CA
06.2018 - 02.2020
- Guided sales associates to achieve peak performance through effective supervision.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed budget and monthly financial records to ensure fiscal responsibility.
- Planned and oversaw in-store promotional events and displays to enhance customer engagement.
- Analyzed sales and revenue reports to identify trends and inform strategic decisions.
Key Holder/Sales Lead
dd's DISCOUNTS
Bakersfield, CA
01.2016 - 06.2018
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Trained many new sales associates each quarter.
- Complete all daily tasks and special assignments with an efficient and quality-driven approach
- Reconciled daily sales receipts against cash drawer for accuracy.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Education
Diploma - undefined
South High School
Bakersfield05.2015
Skills
- Microsoft Word
- QuickBooks
- Data Entry
- Customer Relations
- Cash Handling
- Regulatory Compliance
- Guest Services
Certification
Gaming License
Timeline
Players Club- Rep (Marketing)
Hard Rock Tejon
10.2025 - Current
Office Assistant
New Generation Graphics
03.2023 - 10.2025
Assistant Retail Store Manager
Mainland Skate and Surf, Inc
02.2020 - 11.2022
Retail Assistant Manager
Charlotte Russe, Inc
06.2018 - 02.2020
Key Holder/Sales Lead
dd's DISCOUNTS
01.2016 - 06.2018
Diploma - undefined
South High School