Esmeralda Naranjo
Escondido,CA
Summary
Receptionist specializing in administrative support in a dental/medical office. Committed to delivering high-level quality results with little supervision. Works well with others,adapts well to change and works well in a fast paced environment. Knowledgable in insurance verification and patient intake.
Overview
14
14
years of professional experience
Work History
Players Club and Promotions Rep
Valley View Casino
Valley Center, California
06.2024 - Current
- Assisted in organizing promotional activities and special events at the casino.
- Engaged with guests to enhance their experience and encourage participation.
- Distributed promotional items and materials during events to attract attendees.
Patient Service Representative
Scripps Memorial Hospital
Encinitas, California
12.2017 - 05.2021
- Answered patient inquiries and scheduled appointments efficiently.
- Managed patient registration and verified insurance information accurately.
- Scheduled follow-up appointments and coordinated referrals for patients promptly.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
Dental Front Office Receptionist
Santa Bárbara Family Dentistry
Santa María , CA
09.2011 - 03.2014
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance claims and verified patient eligibility promptly.
- Educated patients on treatment plans and financial options clearly.
- Verified patient information to ensure accuracy of records.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
Education
Certification - Front Office Administration
Santa Barbara Business College
Santa Maria, CA11-2011
Skills
- Event coordination
- Customer engagement
- Patient scheduling
- Insurance verification
- Effective communication
- Team collaboration
- Adaptability
- Multitasking
- Quick Learner
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Players Club and Promotions Rep
Valley View Casino
06.2024 - Current
Patient Service Representative
Scripps Memorial Hospital
12.2017 - 05.2021
Dental Front Office Receptionist
Santa Bárbara Family Dentistry
09.2011 - 03.2014
Certification - Front Office Administration
Santa Barbara Business College