Nicky Altamirano
Johnston,Iowa
Summary
Detail-oriented Loan Servicing Specialist trained in assisting with commercial, real estate and consumer loans. Proficient in processing final closings and distributions. Prepares statements efficiently to keep loans on-track. Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
19
19
years of professional experience
Work History
LOAN SERVICING SPECIALIST III
Wells Fargo
West Des Moines, Iowa
08.2011 - Current
- Act as the lead/analyst for the payment processing of the Real-time TPA system for Cook County and worked hand in hand with Investor Services on the wire process
- Manage a shared spreadsheet used by other departments to balance amounts for a Real Time Third Party Agent system for Cook County; working closely with Investor Services on the wire process to submit payments
- Given Work Director duties to assign tasks and GEMs to team members
- Assist Management, team members, and external contacts with escalated issues to meet deadlines
- Coach team members on varieties of research tasks, mainframe systems and procedures
- Present reports and updates to Wells Fargo management and team
- Submitted best practices to improve the quality in procedures and daily tasks.
LOAN SERVICING SPECIALIST II
Wells Fargo
West Des Moines, Iowa
10.2008 - 09.2011
- Pulling queries and reviewing reports to prevent delinquent property taxes
- Auditing loans and legal documents to ensure loans are set up properly
- Researching incorrect payments processed and submitting refunds for taxes paid
- Coaching team members on varieties of research tasks, mainframe systems and procedures
- Part of the Premier Quality Performance Program to ensure customers receive quality review of loans
- Balance multi-million dollar files to ensure precision prior to sending to the Treasurer.
MARKETING ASSISTANT
Principal Financial Group
Des Moines, Iowa
06.2005 - 04.2007
- Provided marketing support for business unit personnel by assisting with the preparation of sales proposals and promotional materials
- Assisted over 40 external sales representatives and internal wholesalers with various work requests
- Met daily deadlines by assembling over 200 proposals each day
- Pulled daily reports and spreadsheets utilizing Business Objects
- Researched qualified prospects in the nation to maintain a competitive edge in the 401(k) industry utilizing analytical skills
- Assisted with monthly seminars for sales representatives
- Created PowerPoint presentations, illustrations and fee comparisons.
MARKETING COORDINATOR
Iowa Asian Alliance
West Des Moines, Iowa
10.2004 - 05.2005
- Promoted the organization by building relationships with clients to increase membership capacity and community awareness
- Increased funding by over 6,000 dollars in a five-month period by selling advertisement to potential clients
- Coordinated with external contacts to put together ads for the quarterly newsletter
- Created marketing ads to promote organization’s quarterly newsletter
- Assisted with recruiting 3 new clients to sponsor the organization
- Supervised several writers to maintain workflow
- Coordinated special events and newsletter publications.
Education
Bachelor of Science – Marketing -
Iowa State University
08.2004
Skills
- Windows
- Word
- PowerPoint
- Excel
- Access
- LPS
- Loan Image Viewer
- Outlook Express
Recognition Awards
- Completed Mentor Training Program - March 2011
- Nominated twice for Team Member of the Month.
- Researched 850 loans and recovered over $50,000 which was reissued back to the homeowners which was recognized by Wells Fargo Real Estate Services (WFRETS) Management as Team Member of the Month for April 2011.
- Received 3 awards for Best Practices used to improve the quality in procedures and daily tasks
Affiliations
Volunteer Responsibilities at School:
Contributed to Field Day activities by providing assistance. Prepared flyers for school events. Participated in reading sessions with students in the classroom.
Seamstress work undertaken during the pandemic, crafting masks and volunteering time for donations.
Engaged in the creation and sale of personalized shirts and merchandise tailored to individual customer preferences.
Timeline
LOAN SERVICING SPECIALIST III
Wells Fargo
08.2011 - Current
LOAN SERVICING SPECIALIST II
Wells Fargo
10.2008 - 09.2011
MARKETING ASSISTANT
Principal Financial Group
06.2005 - 04.2007
MARKETING COORDINATOR
Iowa Asian Alliance
10.2004 - 05.2005
Bachelor of Science – Marketing -
Iowa State University
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