Nicky Rosenberg
360 Behavioral Health
Castaic,CA
1
Certification
3
years of professional experience
2
years of post-secondary education
Compassionate and hardworking professional with experience in behavioral health, youth development, and customer service. Recently earned a Property & Casualty Insurance License and eager to apply strong communication, problem-solving, and customer service skills in the insurance industry. I thrive in team-oriented environments, work well under pressure, and enjoy helping others while creating positive customer experiences.
Work History
Direct Support Professional
10 Months- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized support plans, tailoring services to meet unique client needs.
- Collaborated with multidisciplinary teams to enhance care strategies and service delivery.
- Monitored behavioral patterns, documenting changes to inform treatment adjustments.
- Trained new staff on best practices for client interaction and support techniques.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Customer Service Representative
3 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of store promotions and product offerings to provide informed recommendations.
- Monitored inventory levels and restocked shelves as needed to support sales operations.
- Responded to customer requests for products, services, and company information.
Youth Development Professional
2 Months- Facilitated youth engagement activities to promote social skills and teamwork.
- Assisted in planning and implementing educational programs tailored to diverse interests.
- Collaborated with team members to create a safe and inclusive environment for all participants.
- Assisted with educational needs through tutoring and homework assistance.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
Education
No Degree - Business
Skills
Behavior management
Client support
Support plan development
Team collaboration
Time management
De-escalation techniques
Certification
Property and Casualty License
Timeline
Direct Support Professional
360 Behavioral Health
08.2025 - 06.2026Read More
College of The Canyons
No Degree from Business
08.2024 - CurrentRead More
Customer Service Representative
Walgreens
12.2023 - 03.2024Read More
Youth Development Professional
Boys and Girls Club
10.2023 - 12.2023Read More