Nicky Shaffer
Springfield,OH
Summary
Resourceful and experienced Office Manager with over 26 years of expertise in customer service, bookkeeping, and supervisory roles. Proficient in Microsoft Office, QuickBooks accounting software, and POS systems. Demonstrated success in resolving complex problems and optimizing time management. Graduated Summa Cum Laude with an associate degree in Accounting, showcasing commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant Customer Service Manager
Kroger Co
Springfield, OH, US
07.2003 - Current
- Identified appropriate solutions to minimize issues and quickly solve problems
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or frustrated customers.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in training new hires on company policies, procedures, and metrics to ensure seamless integration into the team.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative atmosphere.
- Optimized resource utilization through effective allocation of tasks among team members based on their strengths and workload capacity.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Implemented new strategies for reducing wait times, resulting in improved customer satisfaction scores.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for learning opportunities.
Assistant Customer Service Manager/ Bookkeeper
Kroger co
Springfield, OH, US
11.1998 - Current
- Reviewed submitted documents to check compliance and enforce record-keeping policies
- Researched complex problems and resolved issues in a timely manner.
- Reconciling end of day sales from Money Orders, Western Union, Lottery, and CSP.
- Maintained and filed accurate records to keep is in compliance with government regulations such as the Patriot Act, and Frank DOD.
- Researched cash discrepancies to maintain an accurate balance or cash on hand.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Associate's degree - Accounting
Eastern Gateway Community College
Steubenville, OH05.2024
Skills
- Customer relations
- Pos system
- Training
- Performance optimization
- Data Entry
- Filing
- Bookkeeping
- Management
- Record keeping strengths
- Staff supervision
- Training and development
- Problem solving
- Team building
- Knowledge in Microsoft Office and Quickbooks
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Customer Service Manager
Kroger Co
07.2003 - Current
Assistant Customer Service Manager/ Bookkeeper
Kroger co
11.1998 - Current
Associate's degree - Accounting
Eastern Gateway Community College