Nico Bateni
Antioch,CA
Summary
Adaptable service professional with a versatile background in customer service and mechanical support. Known for strong problem-solving abilities and commitment to teamwork, ready to enhance service operations and customer experiences. I am also interested in getting into something new I see myself as fast learner and would love to learn and get into new career paths.
Overview
6
6
years of professional experience
Work History
Service Porter
Honda Of El Cerrito
El Cerrito, CA
09.2024 - 04.2026
- Assisted customers with vehicle drop-off and pick-up processes, ensuring smooth transactions.
- Maintained cleanliness of service area, enhancing customer experience and safety standards.
- Coordinated inventory management for service tools and equipment, improving operational efficiency.
- Supported technicians by preparing vehicles for service, ensuring timely workflow in repair processes.
- Trained new porters on standard operating procedures, enhancing team performance and consistency in service delivery.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Line Worker
Tesla
Fremont, CA
09.2022 - 03.2023
- Operated assembly line machinery to produce electric vehicle components efficiently.
- Inspected finished products for quality assurance and adherence to specifications.
- Collaborated with team members to maintain optimal production flow and minimize downtime.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
Delivery Driver
Uber Eats
Walnut Creek, CA
12.2020 - 01.2023
- Delivered food orders promptly while ensuring customer satisfaction and maintaining high service standards.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Communicated effectively with customers regarding order status and resolved any delivery issues proactively.
- Maintained vehicle cleanliness and ensured compliance with safety regulations for safe operation during deliveries.
- Collaborated with restaurant partners to streamline order processing and enhance overall delivery experience.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Guest Specialist
MOOYAH Burgers, Fries & Shakes
Walnut Creek, CA
12.2021 - 06.2022
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Managed cash register operations, ensuring accuracy in transactions and balancing at shift end.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Handled customer inquiries and resolved complaints promptly to enhance overall dining experience.
- Partnered with other departments to address guest concerns quickly and effectively, increasing overall satisfaction levels.
- Ensured a clean and safe environment for guests by adhering to company cleanliness standards and safety protocols.
Courtesy Clerk
Safeway
Walnut Creek, CA
05.2020 - 07.2020
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of store aisles, ensuring compliance with safety standards.
- Stocked shelves and replenished inventory, optimizing product availability for customers.
- Implemented best practices in product placement to maximize visibility and sales potential.
- Handled customer complaints professionally, resolving issues to maintain satisfaction levels.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
High School Diploma -
Northgate High School
Walnut Creek, CASkills
- Quick learner
- Strong work ethic
- Goal oriented
- Vehicle maintenance
- Customer engagement
- Mechanical skills
- Vehicle battery replacement
- Service team collaboration
Timeline
Service Porter
Honda Of El Cerrito
09.2024 - 04.2026
Line Worker
Tesla
09.2022 - 03.2023
Guest Specialist
MOOYAH Burgers, Fries & Shakes
12.2021 - 06.2022
Delivery Driver
Uber Eats
12.2020 - 01.2023
Courtesy Clerk
Safeway
05.2020 - 07.2020
High School Diploma -
Northgate High School