Nico Pack-Seevers
San Mateo,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, team skills, customer service and inventory management. Dedicated to complete knowledge of company products and services for an optimized customer experience.
Overview
3
3
years of professional experience
Work History
Second Assistant Manager
Zumiez
San Mateo, CA
03.2021 - 02.2022
- Received, inspected and verified merchandise and inventory delivery
- Helped design and create skateboards and outfits to attract customers and boost sales revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Para Educator
Belmont-Redwood Shores School District
Belmont, CA
01.2021 - 02.2021
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Collaborated with teachers to help with classroom and workload management.
Host & Busser
Maverick Jack's
San Carlos, CA
06.2019 - 03.2020
- Worked with staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
General Contractor Apprentice
Mark Seevers General Contractor
San Mateo, CA
04.2017 - 07.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
Education
High School Diploma -
College of San Mateo
San Mateo, CA07.2025
Skills
- Sales and marketing
- Operations management
- Training
- Staff supervision
- Customer Service
- Customer Complaint Resolution
Timeline
Second Assistant Manager
Zumiez
03.2021 - 02.2022
Para Educator
Belmont-Redwood Shores School District
01.2021 - 02.2021
Host & Busser
Maverick Jack's
06.2019 - 03.2020
General Contractor Apprentice
Mark Seevers General Contractor
04.2017 - 07.2018
High School Diploma -
College of San Mateo