Nico shimp
Jacksonville,FL
Summary
Proven Guest Advocate with a track record of enhancing guest satisfaction at Turner ACE Hardware, and Target through exceptional communication and empathy. Skilled in efficient problem resolution and transaction processing, significantly improving store operations. Demonstrates strong computer skills and a flexible schedule, adept at maintaining positive guest relations under stress.
Overview
2025
2025
years of professional experience
Work History
Guest Advocate
Turner ACE Hardware St Augustine
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Guest Advocate/ Barista
Target
11.2019 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Education
High School Diploma -
Mandarin High School
4831 Greenland Rd, Jacksonville, FL 32258Skills
- Exceptional communication
- Strong empathy
- Stress Tolerance
- Guest Relations
- Customer Service
- Flexible Schedule
- Computer Skills
Accomplishments
Earned a Starbucks corporation green star for exceeding expectations in guest relations
Timeline
Guest Advocate/ Barista
Target
11.2019 - Current
Guest Advocate
Turner ACE Hardware St Augustine
High School Diploma -
Mandarin High School
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