Nico Thomas
Palos Hills,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Fitness Floor Supervisor
Moraine Valley Fitness Recreation Center
12.2021 - Current
- Improved member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Enhanced gym safety by conducting regular equipment inspections and ensuring proper maintenance procedures.
- Increased member retention through consistent engagement, encouragement, and support during workout sessions.
- Fostered a positive gym environment with attentive supervision, conflict resolution, and proactive problem-solving skills.
- Collaborated with other supervisors in developing strategic plans for continuous improvement of overall club operations.
Server
Coopers Hawk
08.2021 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Red Robin
09.2019 - 08.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science - Kinesiology
University of Illinois At Chicago
Chicago, IL08.2024
Associate of Science - Kinesiology
Moraine Valley Community College
Palos Hills, IL05.2021
High School Diploma -
Amos Alonzo Stage High School
Palos Hills, IL05.2019
Skills
- Team Management
- CPR Certified
- Facility Management
- Event coordination
- Record keeping
- Computer proficiency
- Leadership abilities
- Staff Training and Development
- Critical Thinking
Affiliations
- NIRSA
- FitRec Leadership committee
Timeline
Fitness Floor Supervisor
Moraine Valley Fitness Recreation Center
12.2021 - Current
Server
Coopers Hawk
08.2021 - 09.2023
Server
Red Robin
09.2019 - 08.2021
Bachelor of Science - Kinesiology
University of Illinois At Chicago
Associate of Science - Kinesiology
Moraine Valley Community College
High School Diploma -
Amos Alonzo Stage High School
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