Summary
Overview
Work History
Education
Skills
Certification
OTHER WORK EXPERIENCE
Timeline
Generic

Juliette Lancaster-Brooks

Delray Beach,USA

Summary

Experienced college-educated individual with a Bachelor of Arts degree in Graphic Design. Over two decades of experience coaching individuals in sports skills and physical fitness. Professional athlete in National Pro Fastpitch, Division 1 collegiate competition, and International/National teams. Diverse background includes roles as Personal Fitness Trainer, Youth athletic program developer/facilitator, Specialty pitching/batting instructor, and Graphic Designer. Previous positions include 911 Dispatcher/Call Taker for the City of Boca Raton, Florida, Master Trainer at L.A. Fitness, and Spa & Fitness Supervisor/Personal Trainer at The Club at Quail Ridge in Boynton Beach. Recognized for strong communication skills and adaptability in leadership roles.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Spa & Fitness Supervisor/Personal Fitness Trainer

The Club At Quail Ridge
01.2022 - Current
  • Assist in the organization and day to day operations of the Fitness center and Spa
  • Supervised fitness staff to enhance member engagement and service quality.
  • Developed training programs to improve team performance and member satisfaction.
  • Evaluated member feedback to refine services and enhance overall experience.
  • Monitored equipment maintenance needs, ensuring functionality and safety compliance.
  • Led community outreach initiatives promoting wellness programs and club events.
  • Improved member satisfaction by consistently providing exceptional customer service and addressing individual needs.
  • Collaborated with other departments to create sport specific programs for optimal member experiences.
  • Enhanced member retention by proactively addressing concerns and implementing effective solutions to problems.
  • Facilitated communication between clients who were interested in personal training services by connecting them with qualified trainers.
  • Developed comprehensive fitness programs for clients, resulting in increased overall health and wellbeing.
  • Managed daily operations of the fitness center, ensuring a clean, safe, and welcoming environment for members and guests.
  • Maintained industry knowledge through continuous education courses, certifications, workshops, or conferences relevant to the field of fitness supervision.
  • Established strong relationships with members by actively listening to their goals and adjusting workout plans accordingly.
  • Provided individualized fitness assessments, program designs and nutrition counseling services.


  • Job Type: Full-Time
  • Supervisor: Jessie Crespo

Master Trainer / Personal Fitness Instructor

L.A. Fitness
01.2018 - 01.2022
  • Created comprehensive fitness programs tailored to needs and goals of each individual.
  • Educated clientele on proper nutrition and healthy lifestyle habits.
  • Provide resources, education, and programs for injury prevention, pre-habilitation, post injury rehabilitation, as well as the mental/emotional connection to achieving their goals.
  • Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction and retention.
  • Have thorough knowledge of human movement and exercise, as well as post injury exercise therapy and recovery.
  • Train a range of people from athletes to the elderly, to people who are health conscious as well as those dealing with and/or recovering from illness, injury, and disease.
  • Stretch Practitioner: Manually stretch clients if needed as per noticeable imbalances, as well as balance and mobility restrictions and concerns.


  • Job Type: Full-Time
  • Supervisor: Maxamillion Reinhardt, (561) 270-1001

Personal Fitness & Athletic Skills Training Coach, Specialized Softball Skills Instructor

Phoenix Athletics Inc.
01.2012 - 01.2022
  • Created a youth leadership program called “Combat Ready,” using positive behavioral and militant strategies to empower the young female athletes in a team setting
  • Tracked participant progress, making adjustments to the curriculum as needed for optimal results.
  • Developed and implemented comprehensive training programs to enhance employee skills and performance.
  • Collaborated with a former U.S. Marine, a DEA agent, and a Behavioral Therapist to develop the leadership program “Combat Ready.”
  • Coached athletes regarding mental training through physical fitness
  • Developed a summer program called “Life Skills Through Athletics,” where we mainstreamed children/teens with developmental and behavioral disorders with typical youth athletes in an athletic setting.
  • Observed, analyzed behaviors and implemented positive strategies in regards to mental determination, self-motivation, performance, and daily habits
  • Created and implemented individual, team, and coaching training plans and goal setting for athletes


  • Job Type: Part-Time
  • Supervisor: Self Employed

911 Dispatcher/Public Safety Call Taker

Boca Raton Police Department
06.2017 - 01.2018
  • Received information for emergency and various municipal services
  • Received emergency telephone calls, determined locations and nature of the calls
  • Received non-emergency calls and determined appropriate actions
  • Routed calls to appropriate services
  • De-escalated agitated, distressed callers whilst maintaining empathetic professionalism
  • Fire Dispatch: Dispatched Fire and Medical units; maintained radio contact and provided the necessary support to the responders on scene
  • Maintained accurate tracking communication logs
  • Operate computer-aided dispatch (CAD) equipment and performed CAD functions
  • Provide pre-arrival police, fire and medical instructions when needed


  • Job Type: Full-Time
  • Supervisor: Sandy DeVita, (561) 542-7825

Graphic Artist/Designer

Impact Paint & Body
01.2011 - 01.2015
  • Created a functional interactive user friendly website with features such as: customer log-in to get updates on the status of their vehicle; interactive marketplace to purchase merchandise from the company store, etc.
  • Created brochures, pamphlets, business cards, any and all print media regarding advertising and merchandise
  • Vehicle wrap design and editing
  • Customer service: interacting and developing a working relationship with customers on the phone and in person


  • Job Type: Full-Time
  • Supervisor: Eddie Grecz, (954) 491-1142

Physical/Educational Skills Instructor/Athletic Trainer

Rising Stars Athletics and Education
11.2009 - 12.2010


  • Assisted facilitating diversity programs/building awareness of cultural differences, and personal differences
  • Taught proactive skills in areas such as peer pressure/exposure to drug use, bullying, abuse and distinguishing moral and ethical decisions that should be made in regard to aiding someone in need
  • Conducted group clinics, team practices, and individual specialized sessions


  • Job Type: Part-Time
  • Supervisor: Erin Foreman, 1-866-308-9820 ext. 102

Athletic and Skills Trainer

Elite Fastpitch Training & Conditioning
01.2007 - 01.2008
  • Created trusted relationships with clientele to assist them in obtaining their physical goals
  • Observed and analyzed physical movements and implemented proper physical form and technique
  • Observed behaviors, analyzed and implemented positive strategies in regard to mental patterns, self motivation, performance, nutrition and daily habits
  • Created and implemented individual, team, and coaching training plans for practices and game scenarios
  • Set goals and expectations for individuals and teams in regards to progress with physical, theoretical, and practical skill sets
  • Created mental preparation programs using tools such as visualization, desensitization, adaptation to aversive stimuli, etc.
  • Created and maintained progress logs for teams and individual athletes


  • Job Type: Part-Time
  • Supervisor: Self Employed

Graphic Artist/Designer

Topline Printing and Graphics
09.2006 - 01.2007
  • Edited and submitted design proofs for customers of their graphic work
  • Created/edited print media, i.e., business cards, brochures, door signs, lawn signs, pamphlets, magazines, flyers, greeting cards, etc.


  • Job Type: Full-Time
  • Supervisor: Anita Pike, (561) 795-4113

Graphic Artist/Designer and Softball Skills Instructor

Planet Fastpitch
01.2004 - 01.2006
  • Developed “Softball Strong” conditioning program for athletes combining speed, agility, strength, and skill training.
  • Created and implemented individual, team, and coaching softball training plans
  • Set goals and expectations for individuals and teams, in regards to progress with physical, theoretical and practical skills
  • Created mental preparation strategies to youth athletes
  • Created web site design; created and designed all print materials for advertising, score cards, punch cards, business cards, player cards, brochures for camps and clinics, and t-shirt merchandise design


  • Job Type: Full-Time
  • Supervisor: Denise Davis, (508) 278-7999

Personal Fitness Trainer

Premier Fitness Clubs
01.2002 - 01.2004
  • Created personal progressive workout plans for clientele
  • Developed relationships and trained clientele who had various physical needs such as: pregnant women, older clients with early onset dementia, athletes, and those needing rehabilitation from injuries


  • Supervisor: Mark (last name forgotten), phone unknown

Education

Bachelor of Arts - Graphic Design

Rutgers University
New Brunswick, NJ
01.1999

Skills

  • JONAS Club Management
  • Word
  • Excel
  • Team management
  • Fitness assessment
  • Facility management
  • Injury prevention
  • Personal training
  • Problem-solving abilities
  • Client relations
  • Administrative duties
  • Program development
  • Photoshop/Canva/Magic Info Server

Certification

  • (International Sports Science Association), Carpinteria, CA
  • Certified Personal Trainer, since August 2012
  • Certified Specialist in Exercise Therapy, since December 2015
  • Certified Youth Fitness Trainer, since July 2019
  • Certified Nutritionist, since July 2020
  • Certified Transformation Specialist, since July 2021
  • Certified Exercise Recovery Specialist, since March 2022
  • Certified Strength and Conditioning Coach, 2022
  • Certified Corrective Exercise Specialist, 2024
  • Stretch Practitioner
  • CPR / AED Certified

OTHER WORK EXPERIENCE

  • Softball Pitching Coach, 2012 - 2013. Lynn University, Boca Raton, Fl
  • Job Type: Contract Part-Time
  • Supervisor: Amy Bellisari, (561) 866-7823
  • Softball Pitching Coach, 2007 - 2008. Broward Community College, Davie, Fl
  • Supervisor: Brian Staubly, (954) 649-9854
  • PROFESSIONAL ATHLETE, NPF (National Pro Fastpitch), June 2006 - August 2006
  • Connecticut Brakettes, Stratford, CT
  • Job Type: Seasonal
  • Supervisor: Rob Baird, (203) 521-7767
  • Softball Pitching Coach, 2005
  • Lynn University, Boca Raton, Fl
  • Supervisor: Kristin Migliano, unknown phone
  • PROFESSIONAL ATHLETE, NPF (National Pro Fastpitch), June 2004 - August 2004
  • Texas Thunder, Houston, TX
  • Supervisor: Rabit Blake, unknown phone
  • Fastpitch Skills Instructor, June 2001 - September 2001
  • Great Britain Softball Federation, London, England
  • Supervisor: Bob Fromer, unknown phone

Timeline

Spa & Fitness Supervisor/Personal Fitness Trainer

The Club At Quail Ridge
01.2022 - Current

Master Trainer / Personal Fitness Instructor

L.A. Fitness
01.2018 - 01.2022

911 Dispatcher/Public Safety Call Taker

Boca Raton Police Department
06.2017 - 01.2018

Personal Fitness & Athletic Skills Training Coach, Specialized Softball Skills Instructor

Phoenix Athletics Inc.
01.2012 - 01.2022

Graphic Artist/Designer

Impact Paint & Body
01.2011 - 01.2015

Physical/Educational Skills Instructor/Athletic Trainer

Rising Stars Athletics and Education
11.2009 - 12.2010

Athletic and Skills Trainer

Elite Fastpitch Training & Conditioning
01.2007 - 01.2008

Graphic Artist/Designer

Topline Printing and Graphics
09.2006 - 01.2007

Graphic Artist/Designer and Softball Skills Instructor

Planet Fastpitch
01.2004 - 01.2006

Personal Fitness Trainer

Premier Fitness Clubs
01.2002 - 01.2004

Bachelor of Arts - Graphic Design

Rutgers University

Similar Profiles

CREATE PROFILE