Nico Tringale
Plymouth,MA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
11
11
years of professional experience
Work History
Shift Supervisor/Takeout/Host
Viscariello Hospitality Group
122 Water St, Plymouth, MA 02360
11.2024 - Current
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored new employees on operational procedures and company standards.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Collaborated with management to develop strategies for improving service delivery and operational excellence.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Completed cash and credit card transactions accurately using POS software.
Opening/Closing Manager
ITZAPARTY!
70 Shops At 5 Way, Plymouth, MA 02360
11.2023 - 10.2024
- Streamlined closing procedures to enhance operational efficiency and reduce turnaround times.
- Led team training sessions to improve product knowledge and customer service skills.
- Implemented quality control measures to ensure compliance with company standards during closing operations.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Developed standard operating procedures for closing protocols, enhancing consistency across all shifts.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
Host/Carry Out Team
99 Restaurants
19 Home Depot Dr, Plymouth, MA 02360
11.2022 - 11.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Sales Associate
ITZAPARTY!
70 Shops At 5 Way, Plymouth, MA 02360
08.2021 - 10.2022
- Greeted, serviced and thanked all customers
- Engage with customers in a sincere and friendly manner
- Checked in and put out various product shipments
- Organized and down stocked aisles of merchandise
- Interacted with customers face to face frequently, especially for Halloween season
- Welcomed customers into the store and helped them locate certain specific items
- Took descriptive and specific balloon orders for customers
- Identified potential shoplifters and alerted management
- Helped close the store most shifts which required cleaning, taking out cardboard/trash, and restocking upfront supplies such as balloons and ribbon.
MX Operator/Shipping
Onset Computer Corporation
470 MacArthur Blvd, Bourne, MA 02532
01.2020 - 02.2021
- Shipping Department: daily tasks consisted of picking and processing orders, packing, and shipping orders via Ups and FedEx services
- Production CCOAT: operated and partially maintained a PVA Clear Coating machine
- Daily cleaning of the jigs used with the machine and replacing of gel/masking tubes was required as well
- Machine was mostly used in Auto mode, partially used in manual mode
- Production MX Operator: assembled and tested MX series products as well as packaging them into finished boxes and labels
Backroom Stock
TJ Maxx/HomeGoods
11.2016 - 02.2017
- Maintained neat and clean work areas for a professional appeal
- Greeted, serviced and thanked all customers
- Transported merchandise to the sales floor and restocked shelves, racks and bins in an attractive and organized manner
- Welcomed customers into the store and helped them locate items
- Stocked and replenished merchandise according to store merchandising layouts
- Identified potential shoplifters and alerted management
- Completed all cleaning, stocking and organizing tasks in the assigned sales area
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Engage with customers in a sincere and friendly manner.
Crew Member
McDonalds
Route 3 South (Service Plaza), Plymouth, MA 02360
06.2015 - 08.2016
- Utilized all machinery and equipment while observing various safety precautions and practices
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms
- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized
- Adhered to company safety standards, including food quality and sanitation procedures
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
- Maintain a clean, neat and properly stocked check stand area
- Offered product samples, answered questions and helped customers find items
- Explained menu options in detail so that customers could make educated decisions on food items
- Wiped down kitchen surfaces with fresh cloths, hot water and company approved cleaning products to prevent food borne illness
- Offering enthusiastic and personable service to all customers
- Upheld standards of cleanliness, food handling and safety.
Education
Associate Degree - Business Administration And Management
Quincy College
Plymouth, MA12-2026
Certificate Program -
Cape Cod Community College
Hyannis, MA12-2019
High School Diploma -
Plymouth South High School
Plymouth, MA06-2018
Skills
- Shipping Via Ups/FedEx
- Small Electronics Assembly
- PVA Clear Coating Operator
- Cashier
- Stockroom Skills
- Merchandising
- Customer Service
- Multi-line Phone Systems
- Team Collaboration
- Reservations
- Telephone Reception
- Cash handling
- Employee training
- Staff management
Timeline
Shift Supervisor/Takeout/Host
Viscariello Hospitality Group
11.2024 - Current
Opening/Closing Manager
ITZAPARTY!
11.2023 - 10.2024
Host/Carry Out Team
99 Restaurants
11.2022 - 11.2023
Sales Associate
ITZAPARTY!
08.2021 - 10.2022
MX Operator/Shipping
Onset Computer Corporation
01.2020 - 02.2021
Backroom Stock
TJ Maxx/HomeGoods
11.2016 - 02.2017
Crew Member
McDonalds
06.2015 - 08.2016
High School Diploma -
Plymouth South High School
Certificate Program -
Cape Cod Community College
Associate Degree - Business Administration And Management
Quincy College