Proven leader with extensive experience in retail and customer service management, notably at Wal-Mart, Inc. Excelled in inventory control and store operations, boosting sales through strategic marketing and exceptional team leadership. Skilled in conflict resolution and recruiting, adept at fostering a customer-focused environment. Achieved significant improvements in customer satisfaction metrics.
Dependable with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.
Experienced with managing shipping and receiving processes in warehouse setting. Utilizes organizational skills and attention to detail to ensure accurate order fulfillment and inventory control. Knowledge of logistics and team collaboration, ensuring efficient operations and reliable performance.
Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Generated monthly and annual sales reports.
Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Offered direction and gave constructive feedback to motivate team members.