NICODEME B SOHAHONGKOMBET

• Provide guidance to subordinate commands and ensure operational compliance of HR support functions and core competencies.
• Evaluate personnel requirements and advise the USARC Commander on current and future personnel readiness management.
• Responsible for ensuring subordinate Commanders have the personnel resources needed to train, sustain, and deploy combat ready units for rotational worldwide contingencies.
• Responsible for interpreting regulatory guidance and establishing HR policies and standard operating procedures (SOPs).

Personnel Management:

• Managed personnel records, including assignments, promotions, and separations.
• Oversaw personnel actions, such as leave, transfers, and deployments.
• Ensured compliance with personnel policies and regulations.

Administration:

• Provided administrative support to the brigade commander and staff.
• Managed administrative functions, such as correspondence, records, and communications.
• Coordinated with other staff sections to ensure smooth operations.

Readiness:

• Ensured the brigade is ready to deploy and perform its mission.
• Monitored personnel readiness and identifies areas for improvement.
• Coordinated with other staff sections to ensure readiness.

• Advised commanders and staff in all aspects of health services human resources management to include matters/policies pertaining to all assigned military personnel
• Planned, developed, and directed administrative management activities and services in medical organizations, which include distribution, publications, correspondence, records and files management, and desktop publishing
• Planned, developed, and directed human resource systems that support and implement programs concerning the components of the human resources management life cycle
• Included are strength management, accessions, personnel operations, personnel requisitioning, casualty reporting, awards, promotions and reductions, classifications and reclassifications, assignments, finance and special pays, evaluations reports, reenlistments, eliminations, and separations

• Responsible for the total, efficient and profitable operations of the CVS Pharmacy and/or a health store
• Management/ Customer Service: lead others and worked effectively with store crews; supervised, assigned and directed activities of the store's crew; effectively communicated information to store crew and supervisors in an open and timely manner
• Assisted customers with their questions, problems and complaints; handled all customer relation issues in accordance with company policy and promote a positive shopping experience for all customers

• Ensured HIPAA compliance
• Used Data from one component to compile a conventionally published directory and to populate an online locator
• Published summaries of key demographic variables by State and primary substance abuse, updated quarterly
• Prepared individual profiles of each State's substance abuse treatment system, updated annually
• Collected, processed, analyzed, and disseminated data for components of an integrated data system on substance Abuse treatment facilities and their clients
• Analyzed data for core components of the Drug and Alcohol Services Information System DASIS) as well as adjunct components that include quality control and error identification, management and tracking
• Manipulating, cleansing & processing data using Excel, Access and SQL
• Responsible for loading, extracting and validation of client data
• Analyzed raw data, drawing conclusions & developing recommendations
• Performed daily system checks
• Monitored the automated loading processes
• Completed and achieved deliverables through production application
• Key player in department achieving perfect score on external accreditation survey

• Customer Service and Administrative Support Maintained detailed administrative and procedural processes to improve accuracy and efficiency
• Provided and promoted a welcoming atmosphere
• Conducted preliminary assessment of visitors/caller's needs (services, information, Donations) and refer to increase interpersonal skills by interacting with hundreds of customers' weekly
• Demonstrated professional etiquette and manners when interfacing with customers; resulted in 30% improved feedback of customers
• Answered telephone inquiries from customers and stores regarding the status of units and other service issues
• Assisted with new employee training including store policies, services, financing options and register operations
• Prepared, examined, or analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards

• Developed educational literature and departmental procedures that help to improve customer service and patient/family satisfaction
• Recommended improvements to health care promotion materials used to increase patient awareness
• Performed accurately in maintaining patient records and filing
• Participated member in the Patient/Family Advisory Council (PFAC), helping improve the present and future delivery of health care for patients and family members
• Promoted a safe and efficient working environment by adhering to agency policies
• Maintained the confidentiality of all agency and patient related information
• Interfaced between organization and joint commissions on various contracts and applications
• Maintained knowledge of all accreditation requirements and processes
• Participated in various meetings by state agencies and providers
• Increased patient satisfaction 20%, retention 15%, and referral rates 5%
• Built strong, collaborative relationships with members of multidisciplinary medical team, resulting in improved operational efficiency and patient care
• Optimized patient/physician /employee scheduling and time to best increase profits and accounts receivables
• Recognized the value of utilizing specialized treatments to increase revenue and high standard of patient care