Nicol Bialous
Property Management
Bend,OR
Summary
25 Years of experience in Hospitality and Customer Service. Expertise in building strong rapport with clients. Self motivated with a keen ability to multitask. Dedicated to customers and providing comprehensive service.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Ponderosa Heating & Cooling
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained in Dispatch for back up.
- Cross-trained in Billing and accounting for back up.
- Promoted available products and services to customers during service, account management and order calls.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Educated customers about billing, payment processing and support policies and procedures.
Owner/Operator
Rendezvous Salon
05.2004 - 07.2022
- Managed day-to-day business operation.
- Cultivated forward-thinking, inclusive business.
- Daily inventory, and research to stay current.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Handled customer transactions using POS.
Hair Stylist
The Bob Shop
12.1997 - 05.2004
- Built strong and lasting rapport with clients.
- Handled payment transactions using POS.
- Suggested treatments and styles to suit individual customer .
Reservations Manager
Red Lion Hotels
02.1992 - 11.1997
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Resolved various issues and discrepancies for customers.
- Took care of all Concierge's needs.
Education
Associate of Arts - Cosmetology
A'Arts College of Beauty
Eugene, ORAssociate of Arts - Hospitality Administration And Management
International Air And Hospitality Academy
North Miami Beach, FLHigh School Diploma -
Thurston High School
Springfield, ORSkills
- Problem Anticipation and Resolution
- Customer Service Management
- Supplier Monitoring and Budget Control
- Customer Data Confidentiality
- Team Leadership
- POS Terminal Operations
Timeline
Customer Service Representative
Ponderosa Heating & Cooling
08.2022 - Current
Owner/Operator
Rendezvous Salon
05.2004 - 07.2022
Hair Stylist
The Bob Shop
12.1997 - 05.2004
Reservations Manager
Red Lion Hotels
02.1992 - 11.1997
Associate of Arts - Cosmetology
A'Arts College of Beauty
Associate of Arts - Hospitality Administration And Management
International Air And Hospitality Academy
High School Diploma -
Thurston High School
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