Nicol Hawkins
Oakland,CA
Summary
Skilled in various customer service roles including but not limited to: hotels, restaurants and cafes. Trained new staff, enforced food safety standards, and effectively managed inventory. Displays a friendly and outgoing demeanor to guests and co-workers, enhancing dining experiences and team efficiency.
Overview
5
5
years of professional experience
Work History
Barista/Assistant Kitchen Manager
Underwood Cafe
Oakland, CA
01.2016 - 10.2017
- Prepared and transported specialty food items from the commissary to cafe.
- Trained new baristas on procedures regarding food handling safety standards.
- Monitored inventory levels of supplies and restocked when necessary.
Hostess/Server
Plum Bar
Oakland, CA
01.2014 - 11.2015
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company for cash payment handling.
Hostess/Server
Hotel Shattuck Plaza
Berkeley, CA
03.2013 - 12.2014
- Greeted hotel guests and diners while answering questions about restaurant and hotel services.
- Trained new staff on proper cocktail serving techniques, procedures and etiquette.
- Provided excellent customer service by anticipating guest needs and responding quickly to requests.
Education
Associate of Science - Health Sciences
Merritt College
Oakland, CA06-2018
Skills
- Excellent memory
- POS system operation
- Friendly and outgoing
- Opening and closing duties
- Safe food handling practices
- Calm demeanor
- Espresso machine operation
- Soft selling
Timeline
Barista/Assistant Kitchen Manager
Underwood Cafe
01.2016 - 10.2017
Hostess/Server
Plum Bar
01.2014 - 11.2015
Hostess/Server
Hotel Shattuck Plaza
03.2013 - 12.2014
Associate of Science - Health Sciences
Merritt College
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