Nicola Baltimore

• Direct liaison between AGEC and Lockheed Martin (LMCO) and Northrop Grumman (NGC) for support of new equipment purchases as well as spare parts orders. Includes all aspects of conversion from original inquiry to Purchase Order, Monitoring Shipments, and Invoicing. Led effort from inquiry through negotiation receipt of award for DX-Rated Spares parts order worth over $300k. Works directly with buyers to inform them of any issues with shipments. Primary contact for LMCO for issuance of RMA for equipment requiring repair, follows equipment through entire process, working closely with Production Supervisor and Technicians to monitor entire process, including writing cost estimates for repair and reporting progress to customer. Holds bi-weekly meetings with LMCO staff to discuss repair issues. Currently serving as Program Manager for Redesign Effort of AGEC Legacy F-35 ground power unit. Monitors schedule, keeps engineering staff on task, prepares reports and SDRLs for on-time submittal.

Supports President/CEO and Vice President/General Manager as well as a team of engineers and quality personnel with DoD Contracts.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

• Responsible for delivering critical and stat medical test results to physicians and hospitals, upholding HIPPA guidelines when discussing patient information with clients and patients, determining if additional testing can be performed on previously collected specimens, dispatching couriers and phlebotomists for stat and routine pick ups/blood draws. Acts as liaison between Compunet and physician. Trains new employees for all daily departmental responsibilities. Serves as super-user and participated in development of new laboratory information system and processes.

• Responsible for the daily operation of the testing center and for proctoring of examinations including daily site opening and closing, delivering professional licensure examinations, verifying identification, assuring equipment is operational, explaining procedures to test candidate, initiate National Background Investigations, investigate and fix technical issues, monitors examinees, adheres to Pearson quality and security issues.

• Responsible for day-to-day activities at Tax Preparation Center providing over $300k in services and assisting over 2,000 clients obtain $2.5 million in refunds. Also supervised over 50 staff volunteers, submitted timely reports to the Internal Revenue Service, acting as liaison to software provider and completed all daily e-files and follow-up contact with clients for error resolution.

• Responsible for original entry or supplemental data capture for a wide variety of tax documents/forms from images, paper, and/or other sources. Transcribed and/or key verified many types of taxpayer prepared tax returns, related schedules, and/or documents. Identified missing, incorrect, and unrecognizable data and took appropriate course of action to resolve errors. Assisted with managerial reviews of other transcribers and provided counseling regarding errors and possible areas of improvement. Provided backup support for lead transcriber including key verification.

• Assisted with MRP, price negotiations for raw materials, organized outsourcing project saving company $120,000. Responsible for all cost item purchases, organization of purchase-order records, expediting, creation of vendor history files, processing and review of requisitions, preparing requests for quotations and purchase orders, utilize strategies to assure lowest cost, maintained relationship with vendors and monitored vendor managed inventory items, resolution of nonconformance issues with suppliers. Acted as liaison with sales, marketing, engineering and manufacturing to meet customers needs. Completed daily open aggregate reports to facilitate production meetings. Assisted accounting with weekly sales and profit reports. Completed all company training programs including safety.

• Primarily responsible for $500k+ budget, accounts payable, prepares payment vouchers and purchase orders for all office expenses including supplies, travel and college fairs, responsible for initial approval of expense reports, maintains paper as well as Excel files of expenditures, manages database of Antioch Alumni Admissions Volunteers including addresses and types of activities each is willing to assist with as well as some additional profile information and coordinates with Alumni/Development, works with Admissions Counselors to send fair materials to alumni assigned to specific events as well as correspondence with the group, and maintains records of high school visits and college fairs attended as well as keeping all college fair invitations centrally organized, provides primary backup for Admissions Aide and Central Switchboard relief as assigned.

• Responsible for all duties of Receptionist (below) in addition to serving on the Primary Editorial Committee for all Admissions Publications, including working with professional writers and designers from outside agencies, creating original text, doing in-office desktop publishing, facilitating focus groups to better understand the college's audience of readers, integral member of information management team, managing and creating daily mailings to entire inquiry and applicant pool from the Director of Admissions, the Deans of Faculty, Director of Cooperative Education, Director of Financial Aid, and Vice President for Development and Alumni Relations, designing and creating all programs for on campus events, receiving and responding to all electronic inquiries, assisting with college visit program , developed database to manage all visit information and compilation of class visit schedules for special visit days, coordinating and training telecounselors for the college phonathon effort.

• Responsible for answering telephones, referring calls and persons to the appropriate personnel, greeting and directing admissions visitors and others, provide clear and accurate information of Antioch's programs and the admissions process, preparing mailing list information and entering on VAX, collection of application and enrollment fees, maintaining fee and application records, coordinating students and others who assist with reception work, processing incoming and delivering outgoing mail, assists with preparation of outgoing mailings, responsible for knowledge of counselor travel calendar, and providing central switchboard relief as assigned.

• Organized and filed confidential student information, created applicant folders, operated Quodata system on VAX, covered reception area, organized campus visits and prospective student weekends.