Nicola Boback
Parker,CO
Summary
Accomplished Patient Account Specialist at Common Spirit Health, adept in healthcare revenue cycle management and problem-solving. Excelled in enhancing patient satisfaction through empathetic communication and meticulous attention to detail. Proficient in Epic and Microsoft Office and driving process improvements
Overview
2026
2026
years of professional experience
Work History
Patient Account Specialist
Common Spirit Health
10.2021 - Current
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Electronically submitted bills according to compliance guidelines.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Posted payments and processed refunds.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Reconciled statements with patient records.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Proactively identified potential issues in patient accounts, communicating with other departments as necessary to resolve discrepancies that could impact billing accuracy or timely reimbursements from insurance carriers.
- Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
- Provided exceptional customer service while assisting patients with questions about their bills or payment options via phone calls or written correspondence.
- Responded to customer concerns and questions on daily basis.
Pet Sitter
Self Employed As You Wish Pet Sitting
09.2020 - Current
- Prepare food and water following instructions from pet owners.
- Deliver exceptional customer service by being pro-active, responding promptly to inquiries, addressing concerns, and resolving issues quickly.
- Give animals proper attention to promote secure environment in owner's absence.
- Exercise animals regularly with walks and rigorous play activities.
- Maintain a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conduct regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Insurance Customer Service Representative
BT Insurance
2021 - 11.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Office Manager
The Chotin Group
08.2019 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Service Advocate/Trainer
Target Corporation
09.2017 - 08.2019
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.
Skills
- Patient care
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Medical terminology
- HIPAA
- Healthcare revenue cycle
- Problem-solving
- Time management
- Advanced experience in Epic
- Intermediate experience with Microsoft products including Outlook, Word and Excel
Timeline
Patient Account Specialist
Common Spirit Health
10.2021 - Current
Pet Sitter
Self Employed As You Wish Pet Sitting
09.2020 - Current
Office Manager
The Chotin Group
08.2019 - 03.2020
Service Advocate/Trainer
Target Corporation
09.2017 - 08.2019
Insurance Customer Service Representative
BT Insurance
2021 - 11.2021
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